topic Re: Cancelled airtime plan in Discussions & Feedback

Cancelled airtime plan

Baz1964 — Tue, 07 Jan 2025 18:43:16 GMT

Hi anyone else cancelled there airtime plan when prices were going up and kept there device plan going ... I thought that was what I had arranged with 02 only now to be told I'm in debt as I've cancelled my agreement load of whobbish

Re: Cancelled airtime plan

Enlli — Tue, 07 Jan 2025 18:47:35 GMT

You had 30 days to cancel your airtime plan from the date you were notified

As the device plan is a loan and the price is not rising that continues

If you have a problem you need to talk to payment management

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Re: Cancelled airtime plan

jonsie — Tue, 07 Jan 2025 19:36:55 GMT

It seems to be a recurring theme when airtime is cancelled as an option due to the impending price rise

You need to speak to payment management who will have to set up a payment plan for the device as the original agreement can't be reinstated

Re: Cancelled airtime plan

Bambino — Tue, 07 Jan 2025 20:03:28 GMT

whobbish???????????????????????????????????????????????????????????????????????????????