topic Re: Mobile return 10th day in Discussions & Feedback

Mobile return 10th day

chrishyper1988 — Thu, 02 Jan 2025 23:43:54 GMT

On my 10th day since I returned the upgrade as change of mind I'm still waiting for this to be removed off my account I use live chat and told the same crap every time we haven't received the phone back, they have received it back as I checked the tracking via royal mail, I gave them the tracking number and they still don't acknowledge it I'm fed up of O2 and will be glad to cancel my contract soon as the phones off my account

Re: Mobile return 10th day

MI5 — Fri, 03 Jan 2025 00:12:07 GMT

Re: Mobile return 10th day

jonsie — Fri, 03 Jan 2025 00:22:49 GMT

Probably been lay on the floor in the warehouse over the Christmas and New Year holidays waiting to be scanned in

The worst possible time of year for returns I'm afraid

Re: Mobile return 10th day

Mollsy — Sat, 04 Jan 2025 10:50:58 GMT

Hi, I'm having exactly the same issue! Phone returned on 23 December (I refused delivery as advised by O2). Ive made numerous calls to O2 about this & being fobbed off every time. I've logged a complaint with O2. I'm beyond frustrated with them. I'm just about to phone again to see what the situation is. All I want to do is cancel (I'm within my 14 days cooling off period - been trying to cancel since 23 December).

Re: Mobile return 10th day

Enlli — Sat, 04 Jan 2025 13:30:45 GMT

As you have logged a complaint you may find Customer Service Agents loath to take on any further communication.

Complaints are taking around 8 weeks at present