topic Re: DPD Delivery in Discussions & Feedback

DPD Delivery

Marcuswk — Fri, 20 Sep 2024 15:24:25 GMT

Any experience of getting a device delivered when you dont have access to the SIM? DPD refuse to hand package over to me as I cant supply PIN that they send to the SIM number which I dont have access to - getting no help from O2 to resolve this

Re: DPD Delivery

Marcuswk — Fri, 20 Sep 2024 15:27:04 GMT

Linked to this is there a simple way to contact O2? The call centre in India has hung up on me twice and the live chat is AI so not helpful - this should be an easy fix

Re: DPD Delivery

MI5 — Fri, 20 Sep 2024 15:53:29 GMT

Re: DPD Delivery

madasaf1sh — Fri, 20 Sep 2024 15:57:26 GMT

As I posted in the other thread you posted in:

Ring the sales team and get them to change the contact number in the account, as talking to the DPD driver this morning, they cant clear the drop off without a PIN, and it checks the one you give is correct

I would imagine its a sackable offence as well if they do.

Sales can be contacted on 0800 081 0255

Re: DPD Delivery

Bobly — Wed, 01 Jan 2025 09:02:27 GMT

can i change the contact number from My o2?
I'm also facing the same problem

Re: DPD Delivery

Cleoriff — Wed, 01 Jan 2025 10:08:24 GMT

@Bobly

You can't change the number once you have made an order and it's processing.

However, any other time, you can add a second number to your contact details.

I have my husbands number available in case mine fails.