topic Re: Long delays in receiving critical text messages in Discussions & Feedback

Long delays in receiving critical text messages

MartinY — Tue, 31 Dec 2024 10:34:57 GMT

ANSWER FROM O2 REQUIRED

Around 20.45 0n 30 December I was trying to complete a transaction online. That required receiving a one time security code from my bank to make payment. Tried several times and two banks but no codes arrived and I had to abandon the transaction. However, both codes arrived at 08.43 today: 12 HOURS LATER!!

On several recent occasions text messages have arrived hours after they were sent.

Unless I get a prompt and satisfactory response from O2, I'll find a provider who can do whet They are paid to do,

Re: Long delays in receiving critical text messages

Cleoriff — Tue, 31 Dec 2024 10:40:08 GMT

@MartinY

Have you tried a new sim? Quickest way is to go instore with photo ID and let tthem swap everything over for you.

Re: Long delays in receiving critical text messages

Enlli — Tue, 31 Dec 2024 11:01:32 GMT

There is nobody from O2 here, just customers

The idea of replacing the SIM is worth a try

Re: Long delays in receiving critical text messages

MI5 — Tue, 31 Dec 2024 11:47:50 GMT

@MartinY

You'll need this then

Re: Long delays in receiving critical text messages

Oxonian — Tue, 31 Dec 2024 17:59:22 GMT

A warm welcome to this O2 customer to customer community @MartinY.

It is worth noting that all mobile network operators have similar Terms and Conditions of service ; and none of them will guarantee immediate delivery of text messages.

You might wish to consider :-

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https://www.o2.co.uk/apps/my-network

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It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.