topic Re: Billed for extra even though disabled in Discussions & Feedback

Billed for extra even though disabled

marcopolo — Sat, 28 Dec 2024 07:20:50 GMT

Just received my bill and even though I clearly toggled the auto renew 'off' (and I've checked) for an extra when I changed my contact 3 months ago it's appeared on my latest bill after three months. Not impressed!

I wonder how many other people have this issue!

Re: Billed for extra even though disabled

Enlli — Sat, 28 Dec 2024 07:43:46 GMT

It's happened to one of the regular contributors here

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or use the social media links in theis help guide

Re: Billed for extra even though disabled

Cleoriff — Sat, 28 Dec 2024 10:23:04 GMT

@marcopolo
It happened to me this month.

I just noticed my bill was higher and then saw Disney had been applied at £7.99 per month.

I followed this guide and turned it off

PS. I last upgraded in September and there was no offer for Disney. Just one random payment applied this month.!

I warned people HERE

Re: Billed for extra even though disabled

marcopolo — Sat, 28 Dec 2024 14:49:54 GMT

They're an absolute joke, the person had no idea what they were doing or how to fix the issue...they suggested they cancel Disney immediately which would mean I'd lose it until I was entitled to it!

@Cleoriff I'd already toggled it not to renew on the 4th October so there's no excuse!

They could not advise if and when I'd be credited!

Time to bin o2 off...they're crap these days!

Re: Billed for extra even though disabled

marcopolo — Sat, 28 Dec 2024 14:49:18 GMT

....so they've advised their system is broken, they'll arrange a credit and I'll need to call them on the 3rd Jan so they can remove the extra when I'm in the next billing period.....you couldn't make it up!

Re: Billed for extra even though disabled

Oxonian — Sat, 28 Dec 2024 19:38:32 GMT

@marcopolo wrote:

Time to bin o2 off...they're crap these days!

You might be needing @marcopolo :-

But please bear in mind that there might be a cost involved. 👍