topic Bad experience in Discussions & Feedback

Bad experience

Pau1 — Thu, 26 Dec 2024 09:33:53 GMT

I ordered s24 ultra on the 2nd December it's now the 26th December, and I still don't have the phone. I contacted customer service several times, and I am getting nowhere, I don't know what I am supposed to do

The shop it's being delivered to says my name isn't on the system and when I call o2 help d3sk they say my phone is in the shop, wtf am I supposed to do been like this since 12th December meanwhile I am paying for a decive I don't have, you start3d the contract saying my order was completed when it obviously isn't 😩 truly pathetic experience buying a phone from you guys , never again !

Re: Bad experience

Enlli — Thu, 26 Dec 2024 09:45:07 GMT

Nothing we can do here. We are all customers and O2 don't read posts

Looks like you should contact the sales team they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) ,

X Twitter (https://o2uk.co/O2CTW) or

Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline

Re: Bad experience

JBPlumb — Wed, 15 Jan 2025 13:41:54 GMT

I've been waiting for the iPhone 16 Pro Max since the 23rd October... don't hold your breath! And O2 have very kindly billed me for the phone every month, with no refund and STILL bill me again the next month! I cant even get through to anyone to cancel and as it is a business number I cant just not pay my bill as my customers will not be able to contact me. Absolute joke of a company

Re: Bad experience

madasaf1sh — Wed, 15 Jan 2025 14:20:55 GMT

@JBPlumb

Why not contact o2 via social media you will get better response than on the phone

You will have better luck...