https://community.o2.co.uk/t5/Discussions-Feedback/Lost-phone-impossible-and-frustrating-to-get-any-service/m-p/1773859#M136857 <P>I've lost my phone (rather : it has fallen into a location that it is impossible to retrieve it from)<BR /><BR />- the chat - requires my phone to log in&nbsp;</P><P>- the 24 hour hotline ... isn't open</P><P>- the 202 is only open until 8pm and is now closed.... at 6pm (granted it is boxing day)</P><P>&nbsp;</P><P>I have to report this lost to o2 within 24 hours. That's looking unlikely.</P><P>&nbsp;</P><P>I find it difficult to believe that i'm the first person to have not been able to log in to the insurance to make a claim against a lost phone, where it's asking me to scan a QR code surely?<BR /><BR />I urgently need my phone replaced as i need it for 2FA for work.&nbsp;<BR /><BR />Any help appreciated.&nbsp;<BR /><BR /></P> Thu, 26 Dec 2024 18:02:24 GMT DCharlie 2024-12-26T18:02:24Z https://community.o2.co.uk/t5/Discussions-Feedback/Lost-phone-impossible-and-frustrating-to-get-any-service/m-p/1773859#M136857 <P>I've lost my phone (rather : it has fallen into a location that it is impossible to retrieve it from)<BR /><BR />- the chat - requires my phone to log in&nbsp;</P><P>- the 24 hour hotline ... isn't open</P><P>- the 202 is only open until 8pm and is now closed.... at 6pm (granted it is boxing day)</P><P>&nbsp;</P><P>I have to report this lost to o2 within 24 hours. That's looking unlikely.</P><P>&nbsp;</P><P>I find it difficult to believe that i'm the first person to have not been able to log in to the insurance to make a claim against a lost phone, where it's asking me to scan a QR code surely?<BR /><BR />I urgently need my phone replaced as i need it for 2FA for work.&nbsp;<BR /><BR />Any help appreciated.&nbsp;<BR /><BR /></P> Thu, 26 Dec 2024 18:02:24 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Lost-phone-impossible-and-frustrating-to-get-any-service/m-p/1773859#M136857 DCharlie 2024-12-26T18:02:24Z https://community.o2.co.uk/t5/Discussions-Feedback/Lost-phone-impossible-and-frustrating-to-get-any-service/m-p/1773861#M136858 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5288024">@DCharlie</a>&nbsp;</P><P>Lost and stolen should be 24 hours. Stay on the line.</P><P><LI-PRODUCT title="Guide: Lost or Stolen O2 Device? - How to Report it" id="Guide010"></LI-PRODUCT>&nbsp;</P><P class="">Message them on Social Media. Facebook (<A href="https://o2uk.co/O2CFB" target="_blank" rel="noopener">https://o2uk.co/O2CFB</A>) , Twitter (X) (<A href="https://o2uk.co/O2CTW" target="_blank" rel="noopener">https://o2uk.co/O2CTW</A>) or Instagram (<A href="https://o2uk.co/O2CIG" target="_blank" rel="noopener">https://o2uk.co/O2CIG</A>) or give them a call on 202 or 0344 809 0202</P> Thu, 26 Dec 2024 18:13:00 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Lost-phone-impossible-and-frustrating-to-get-any-service/m-p/1773861#M136858 MI5 2024-12-26T18:13:00Z