topic appalling service in Discussions & Feedback

appalling service

swdissatisfied — Mon, 23 Dec 2024 18:26:03 GMT

Elected to have an upgrade, could not be given to me by the delivery man as the auth code was not sent to my phone but to a defunct tablet number. The help centre couldn't help and were incapable of understanding that my current phone does not have a function to scan nor has it an app. 202 is equally useless. How is that a communications company is incapable of actually communicating?

Re: appalling service

Bambino — Mon, 23 Dec 2024 18:45:59 GMT

@swdissatisfied Unfortunately what you've experienced is not an unusual occurrence. We are all customers, and we do sympathise with you. You can lodge a formal complaint, but the response time is around eight weeks. Even that's appalling, so we wish you good luck: How to Complain | Help | O2

Re: appalling service

Enlli — Mon, 23 Dec 2024 18:57:00 GMT

Standard for O2 I'm struggling at the moment due to then screwing up changing from the legacy system to the new all singing and dancing new system