topic Re: SO ANGRY in Discussions & Feedback

SO ANGRY

PPfedup — Sun, 22 Dec 2024 21:14:50 GMT

So it is time to upgrade

I did this 2 weeks before xmas - a nice surprise xmas present I thought - foolishly

Then next day delivery did not happen

I contact o2 and they assure me it will arrive by Sat 21st Dec

I get worried when I have no notification so I ask how I can guarantee it does not arrive over Xmas week because there will be no-one there to receive it

I am advised to phone and I do this

2 hours later I am promised that a note has been added to my order to say delay until 28 Dec and I will be sent a confirmation text - surprise surprise that did not arrive

This evening - after help lines closed of course I get notice of delivery on 24th Dec - luckily the courier still operates longer hours and I was able to change the delivery date before losing wifi signal

Then I get another text from o2 saying my tariff has changed! - I haven't got the ****** phone! ...and of course I can't contact them because it is "out of hours" but I am going to be "out of hours" until 28th Dec

So someone minus a christmas present, a load of extra hassle, now having to rearrange plans post Xmas to make sure I am in for delivery. I wish I had gone to a shop!

Re: SO ANGRY

Oxonian — Sun, 22 Dec 2024 21:35:54 GMT

A warm welcome to this O2 customer to customer community @PPfedup. 👍

Nobody from O2 will see your post but it is good to vent.

I hope that your new 'phone is worth the wait when it finally arrives ; you haven't actually said what you have ordered ?

Re: SO ANGRY

PPfedup — Sun, 22 Dec 2024 21:39:15 GMT

iphone 15

I bet I am not the only one having these issues - it is a nightmare

I put in a complaint and they say they may ring me in their standard reply. I hope they do - it will cost them a small fortune as I will be abroad

Re: SO ANGRY

jonsie — Sun, 22 Dec 2024 22:13:00 GMT

Literally hundreds of people having the same problem and apparently they are trying to get all phones out for Christmas

Somehow I can see a lot of disappointed customers without their orders

Re: SO ANGRY

Oxonian — Mon, 23 Dec 2024 18:02:33 GMT

Unfortunately @PPfedup, it is taking O2 up to eight weeks to investigate and respond to complaints ; the e-mail that says seven working days is a fiction.

I hope that you delivery arrives on 28 December as promised ! 👍