topic Re: Ordered a Pixel 9 pro XL via Voxi in Discussions & Feedback

Ordered a Pixel 9 pro XL via Voxi

Enlli — Sat, 21 Dec 2024 22:34:07 GMT

Decided I wanted to try something different from my Samsung S23+. I've been using Samsung since the S3.

As Voxi had a good price and as the Mrs had a Voxi SIM I thought I would treat myself

Now here is where things diverge from O2. It was late Friday Night I jumped. 9.45 pm. The phone was delivered Saturday at 12.15pm so 14.5 hours from order to delivery.

Of course the pixel has only one SIM slot and that is being taken up by my main SIM. Nothing for it but to jump to an O2 eSIM. So far 7 hours later that has not been delivered to MyO2. I'm not desperate and it will be interesting to see if it takes longer for O2 to deliver an eSIM than it did Voxi to deliver a phone.

Thinking of running a sweep on this one

Re: Ordered a Pixel 9 pro XL via Voxi

MI5 — Sat, 21 Dec 2024 22:41:11 GMT

Good luck.

Re: Ordered a Pixel 9 pro XL via Voxi

Cleoriff — Sat, 21 Dec 2024 22:58:48 GMT

@Enlli

Congratulations on the speedy delivery of your new phone.

Be interesting to see how long the sim takes!

Re: Ordered a Pixel 9 pro XL via Voxi

Enlli — Sun, 22 Dec 2024 14:45:46 GMT

Update

Been going over 24 hours now and yes, they have just sent a security code to the phone they disconnected!

I'm now in good company

Re: Ordered a Pixel 9 pro XL via Voxi

Oxonian — Sun, 22 Dec 2024 16:38:37 GMT

Good luck @Enlli ; have a feeling that this eSIM saga could run and run ! 👍

Please let us know, in due course, your views on the Pixel 9 pro XL ; always find it informative to read others' opinions on different 'phones and IT kit.

Re: Ordered a Pixel 9 pro XL via Voxi

Enlli — Sun, 22 Dec 2024 18:22:14 GMT

End of Day Two in the O2 house

The social media team have now emailed me a security code with request for information which I have supplied

They have now gone off to bed, but I will give them an alarm call tomorrow.

Re: Ordered a Pixel 9 pro XL via Voxi

jonsie — Sun, 22 Dec 2024 19:43:10 GMT

It will all be ok.....I think

Re: Ordered a Pixel 9 pro XL via Voxi

Enlli — Mon, 23 Dec 2024 10:40:32 GMT

Latest update

It appears there is a plastic SIM showing active stuck in MyO2, but not the latest one which has been deactivated! It's something from legacy and they can't remove it. This is preventing a new eSIM being presented to My O2

The only way out is either for me to go to an O2 shop or have one sent in the post.

I can't presently get to a shop. Hopefully the replacement will arrive before the end of next year.

Seriously considering taking out my account balance and moving networks

I'll give them to the 31st

@jonsie @Oxonian @Cleoriff @MI5

Re: Ordered a Pixel 9 pro XL via Voxi

MI5 — Mon, 23 Dec 2024 10:27:23 GMT

Exactly what I was expecting to happen unfortunately.

Re: Ordered a Pixel 9 pro XL via Voxi

jonsie — Mon, 23 Dec 2024 10:46:03 GMT

The only certainty with O2 is that when they mess up they go BIG!

Re: Ordered a Pixel 9 pro XL via Voxi

Cleoriff — Mon, 23 Dec 2024 15:07:17 GMT

How absolutely ridiculous!!

Re: Ordered a Pixel 9 pro XL via Voxi

pgn — Mon, 23 Dec 2024 15:21:03 GMT

And goes some way, with "phantom" SIMs, to explaining the frustrations of many who come to the Forum looking for help with a new contract, account, SIM or similar...

Re: Ordered a Pixel 9 pro XL via Voxi

Enlli — Mon, 30 Dec 2024 18:08:58 GMT

@pgn @Cleoriff @jonsie @MI5

Just what may become a weekly update.

As of this evening the eSIM pack ordered on the 23rd has not arrived.

We have had other posts from around that date arrive here

Thinking now of getting my Community Rewards credited to my bank in case I need to bail out!

Re: Ordered a Pixel 9 pro XL via Voxi

MI5 — Mon, 30 Dec 2024 18:13:10 GMT

Pretty sure no one will be surprised...

Re: Ordered a Pixel 9 pro XL via Voxi

Cleoriff — Mon, 30 Dec 2024 19:33:18 GMT

Thanks for the non update @Enlli 😉

Re: Ordered a Pixel 9 pro XL via Voxi

jonsie — Mon, 30 Dec 2024 19:54:46 GMT

Suspected as much @Enlli

Re: Ordered a Pixel 9 pro XL via Voxi

pgn — Mon, 30 Dec 2024 20:03:10 GMT

Re: Ordered a Pixel 9 pro XL via Voxi

Enlli — Mon, 30 Dec 2024 20:37:38 GMT

@Cleoriff wrote:
Thanks for the non update @Enlli 😉

I suspect there may be more

If it doesn't arrive then it's a bus to the O2 shop.. and if that doesn't work it's on our community managers doorstep when he returns

Re: Ordered a Pixel 9 pro XL via Voxi

Enlli — Tue, 31 Dec 2024 16:57:58 GMT

So the time to SIM swap (during which the old SIM was turned off) was 10 days

However, the cure was drastic in that I had to move another networks SIM from plastic to eSIM (painless and took less time than it did to make a cup of tea) freeing up the single slot.

Then a trip to O2 shop and move back to plastic.

I won't name the shop but they hate eSIM

Re: Ordered a Pixel 9 pro XL via Voxi

pgn — Tue, 31 Dec 2024 17:02:36 GMT

@Enlli wrote:
I won't name the [O2] shop but they hate eSIM

They and pretty much anybody who offers advice and a breath of sanity here on the forum, I'd imagine.