topic Re: O2 delivery delay in Discussions & Feedback

O2 delivery delay

Deliverydelays — Fri, 13 Dec 2024 09:41:01 GMT

This is an update for all of the ppl waiting for their phones to be delivered, just like me... my phone has just been delivered!!!!!!!!!! Shocker!!!!! After placing my order on 2nd Dec, and being fobbed of ever since with excuses, it has finally arrived.. keep an eye on your text messages from dpd guys!!! I hope you all get what you're owed too!! Merry Christmas 🎅🏼 🎄

Re: O2 delivery delay

Cleoriff — Fri, 13 Dec 2024 10:25:27 GMT

@Deliverydelays

Yes the delay was caused by a chemical leak at an O2/VM warehouse. It's been closed for days to allow the ammonia to disperse.

All sorted now obviously. Enjoy your new phone !

Re: O2 delivery delay

gsmith45 — Fri, 13 Dec 2024 10:38:17 GMT

Welcome to the next queue. After a similar wait to get my new iphone I am now in day 4 of waiting for my number to be ported over. Process seems to be stuck - my new phone thinks the "keep" number has ported but the network still thinks it's the temporary number, so I'm stuck in the middle. I've lost imessage and FaceTime etc when i'm away from wifi, and it's been very inconvenient. Helpdesk is useless and have promised the last 2 days that all will magically be sorted at 5pm. I don't know why they advertise "within a day" transfer-in times, when the process doesn't even seem to be managed.

Re: O2 delivery delay

Kel123_ — Fri, 13 Dec 2024 11:49:12 GMT

@Deliverydelays Did you get a message to say it was out for delivery today before DPD contacted as well or did it just arrive? Unfortunately, still waiting for my phone.

Glad you have your order now

Re: O2 delivery delay

Enlli — Fri, 13 Dec 2024 12:00:43 GMT

@gsmith45 It would be better to have kept to the thread on porting problems, rather than posting here. The two are not related and quite frankly porting problems are not new

Re: O2 delivery delay

Sali — Fri, 13 Dec 2024 12:47:58 GMT

Congrats! Im still waiting for mine from 30Th but its getting delivered by DHL and there is an update- its on its way! Got no response from them but i checked the tracking and its been updated. Would be worth to check the tracking rather for them to email you with an update

Re: O2 delivery delay

Liley — Tue, 17 Dec 2024 21:44:47 GMT

I'm still waiting after ordering on 4th Decemeber. Phone is a christmas present keep speaking to o2 they just keep saying it's priority and will be with us in a couple of days 😡

Re: O2 delivery delay

Shazlouisseee — Wed, 18 Dec 2024 02:41:47 GMT

Did you get an email from them too? As I don’t have accsess to the number I’m upgrading as it got stolen

Re: O2 delivery delay

pgn — Wed, 18 Dec 2024 10:37:36 GMT

@Shazlouisseee wrote:
Did you get an email from them too? As I don’t have accsess to the number I’m upgrading as it got stolen

Did you report your phone as stolen, @Shazlouisseee - as explained here:

That makes sure your number is not used without your knowledge, racking up charges you will have to pay for...

Re: O2 delivery delay

Stacey221986 — Fri, 20 Dec 2024 10:42:19 GMT

Anybody order on the 13th dec who has received there order? I'm waiting on 2 ipads both christmas presents for my kids. Looking like there going to be disappointed!!

Re: O2 delivery delay

Carlos4 — Fri, 20 Dec 2024 18:10:49 GMT

Ordered a phone on the 30/11/24 and still wating for the phone on the 20/12/24.......been in contact with O2 and just get stupid excuses. They took £70 from my bank account quick enough though, when I asked to cancel the order they said I could'nt because the order was being processed. I keep getting text messages every day saying "Our courier will be in contact" why do we put up with second rate customer service, this is absolutly pathetic. Not even an offer for compensation what a second rate company, when the phone is delivered I will not accept and return. I will go with another service provider.

Re: O2 delivery delay

Oxonian — Fri, 20 Dec 2024 20:25:29 GMT

@Stacey221986 wrote:
Anybody order on the 13th dec who has received there order? I'm waiting on 2 ipads both christmas presents for my kids. Looking like there going to be disappointed!!

A warm welcome @Stacey221986 to this O2 customer to customer community.

You need to contact O2. Unfortunately, as this is a customer to customer community, we cannot access your account or provide other direct help.

You can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good record for solving customer problems.

Re: O2 delivery delay

Oxonian — Fri, 20 Dec 2024 20:26:56 GMT

@Carlos4 wrote:
Ordered a phone on the 30/11/24 and still wating for the phone on the 20/12/24.......been in contact with O2 and just get stupid excuses. They took £70 from my bank account quick enough though, when I asked to cancel the order they said I could'nt because the order was being processed. I keep getting text messages every day saying "Our courier will be in contact" why do we put up with second rate customer service, this is absolutly pathetic. Not even an offer for compensation what a second rate company, when the phone is delivered I will not accept and return. I will go with another service provider.

A warm welcome @Carlos4 to this O2 customer to customer community.

You need to contact O2. Unfortunately, as this is a customer to customer community, we cannot access your account or provide other direct help.

You can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good record for solving customer problems.

Re: O2 delivery delay

Tg2024 — Fri, 20 Dec 2024 20:58:55 GMT

Not sure if my previous post shows.

i spoke to o2 and they basically said the issue was only resolved on the 17th and they intended to have all orders out by the 20th but now can not guarantee the orders will arrive before Christmas. This was an internal update they received today and the chat agent shared with me.

absolute joke

Re: O2 delivery delay

Timelordtrouble — Sat, 21 Dec 2024 08:46:58 GMT

I ordered on 29th Nov, still nothing. Customer service has been appalling. I was lied to again last week when they said it had been processed. Can't cancel because the order hasnt been processed.I almost feel like I'm being scammed

Re: O2 delivery delay

pgn — Sat, 21 Dec 2024 08:53:34 GMT

@Timelordtrouble wrote:
I ordered on 29th Nov, still nothing. Customer service has been appalling. I was lied to again last week when they said it had been processed. Can't cancel because the order hasnt been processed.I almost feel like I'm being scammed

As per the reply on your other post, @Timelordtrouble -

https://community.o2.co.uk/t5/Pay-Monthly/Order-delays/m-p/1772787/highlight/true#M287082

Re: O2 delivery delay

Tg2024 — Sat, 21 Dec 2024 12:25:06 GMT

Spoke 2 o2 This morning, apparently they will not be shipping orders over the weekend as the wearhouse is closed and any remaining orders will start to be shipped on the 23rd. They again said it is highly likely that a lot of orders will not arrive before Xmas, This includes mine. O2 are a joke if anyone gets a dispatch email over the weekend please let us know because o2 clearly don’t know what the right and left hand is doing.

Re: O2 delivery delay

Potsylfc — Sat, 21 Dec 2024 16:07:12 GMT

It's just a pity that they wouldn't just tell us the *bleep* truth and stop giving everyone hope that their delivery will be sorted before Christmas lying gits 🤬🤬🤬

Re: O2 delivery delay

3lisepu5h — Sat, 21 Dec 2024 20:19:29 GMT

I ordered an iPad and an iPhone 16 on the 8th of December, and they’ve still not been delivered, despite them telling me I should receive them before Christmas, but it’s the 21st December today, so I highly doubt that now. The communication from O2 is ridiculously poor and I’m so disappointed. I’ve received no updates either, the only email I have from them is from the 8th, confirming my order.

Re: O2 delivery delay

Tg2024 — Sat, 21 Dec 2024 20:58:23 GMT

After another conversation with o2 this is what I have found out, absolutely fuming.

no orders to be processed over the weekend

last collections for DHL was yesterday 20th

last collections drop DPD today 21st (had to have been booked yesterday)

so it seems my slef and whoever else is waiting for a device that’s not yet been shipped will be waiting until after Christmas and possibly into the new year, unless o2 can some how make an agreement with DPD, but let’s be honest they have lied constantly so I doubt they will even bother.

has anyone received any notification for dispatch today (21st) ?