topic Re: O2 have been useless!! in Discussions & Feedback

O2 have been useless!!

AndroidGF — Thu, 05 Dec 2024 19:01:45 GMT

O2 have been useless after sending my phone for warranty repair

I've had no phone for over a month and nobody seems to want to deal with the situation

I've had countless phone calls to customer service

I have been put on hold and cut off numerous times!

I have to repeat myself again and again and again and again

I've been unable to speak to any sort of manager or person of authority who can actaully do something which is ridiculous

I am now due to go on holiday with NO phone which is causing me to be stressed

This is by far the WORST customer service I have ever experienced in my life

I'm completely fed up, and I want to leave O2 now, but I can't, because they have my phone and they can't find or track the replacement!!

Why is it so difficult to ask to speak to some kind of manager or for somebody to call me? I have never experienced this anywhere else and it's not fair on the customer's who need genuine help at all!

Re: O2 have been useless!!

jonsie — Thu, 05 Dec 2024 20:42:13 GMT

Get a cheap phone from the likes of Amazon or Argos

You can use your sim in that until O2 actually find your phone and at least you won't be without a phone for your holiday

Or see if a family member has an old phone in the back of a drawer

Re: O2 have been useless!!

TallTrees — Thu, 05 Dec 2024 21:03:33 GMT

Welcome to the O2 community @AndroidGF

Great advice from @jonsie

Best of luck

Re: O2 have been useless!!

AndroidGF — Fri, 06 Dec 2024 12:20:50 GMT

I get that, but the reality is, I shouldn't have to

They have been a number of failures at every step and O2 should have accepted that, and simply sent me a new handset due to this

But it's so difficult to get somebody to take ownership of a problem and rectify and near on impossible to speak to any person of authority

I have no choice but to purcahse a handset from somewhere today which I expect O2 to reimburse me for

Re: O2 have been useless!!

Oxonian — Sat, 07 Dec 2024 15:17:40 GMT

I suggest that you @AndroidGF message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a strong record for resolving customer problems. 👍

Re: O2 have been useless!!

RemoteAgent — Tue, 10 Dec 2024 17:20:35 GMT

Good luck with that 🤣

Re: O2 have been useless!!

Bambino — Tue, 10 Dec 2024 17:44:54 GMT

@AndroidGF You can lodge a formal complaint, but be aware that the response time is, we are told, eight weeks: How to Complain | Help | O2

You can also be reasonably certain that O2 won't reimburse you if you buy another phone, but by all means ask for it.