topic Re: Cannot make calls. in Discussions & Feedback

Cannot make calls.

brewster199 — Wed, 04 Dec 2024 15:10:51 GMT

Just upgraded to an Iphone 15. I cannot make calls out but can receive them. Phone says calling number but doesn't dial or it 'call failed immediately. I cannot speak to anyone because I cannot phone and my query does not fit with the standard topics. Any advice gratefully received. Network good in this area with no problems according to app.

Many thanks.

Re: Cannot make calls.

MI5 — Wed, 04 Dec 2024 15:13:29 GMT

@brewster199

Try a network reset or message O2 on the socials

You can also use Skype to call

Re: Cannot make calls.

Bambino — Wed, 04 Dec 2024 15:15:07 GMT

@brewster199 Download Skype and call +44800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

Re: Cannot make calls.

MI5 — Wed, 04 Dec 2024 15:19:22 GMT

👍