topic Old username couldn't be used, had to change username - I want my old username back! in Discussions & Feedback

Old username couldn't be used, had to change username - I want my old username back!

IslandBoy1 — Tue, 03 Dec 2024 13:59:10 GMT

I haven't used O2 Community for some years (since 2021). I had a question today (about texts) and found it so impossible to get contact details, I've reverted here. I was logged on to my MyO2 PayMonthly account, tried to post a question and was taken to the "complete your profile" by choosing a username. I entered my existing name, IslandBoy, and was told username already taken. Yes, by me. But there wasn't a button for that so had to accept IslandBoy1.

I suspect that my change of email address may also have been an issue for the creaking systems. So

How do I get my old username back?
How do I contact someone in data protection or security to report that my old email / password now has a compromised and unsafe password so those details obviously need updating / deleting / merging with my O2 account current email.

Thanks.

Re: Old username couldn't be used, had to change username - I want my old username back!

MI5 — Tue, 03 Dec 2024 14:06:24 GMT

@IslandBoy1

You need to talk to @Kei-M_O2

Re: Old username couldn't be used, had to change username - I want my old username back!

IslandBoy1 — Tue, 03 Dec 2024 14:13:48 GMT

Amazing. I searched for old posts of IslandBoy to double check, and O2 did the same to me three years ago! Wifi and 4G Calling on Samsung Galaxy S10 - Page 2 - O2 Community

@Kei-M_O2 as advised by MI5. Thx

Re: Old username couldn't be used, had to change username - I want my old username back!

Enlli — Tue, 03 Dec 2024 14:10:05 GMT

@IslandBoy1 None of those are around now. @MI5 has given you the only one who can help at the moment

Re: Old username couldn't be used, had to change username - I want my old username back!

MI5 — Tue, 03 Dec 2024 14:10:44 GMT

Non of those are still around @IslandBoy1

I've given you the name above.

Re: Old username couldn't be used, had to change username - I want my old username back!

IslandBoy1 — Tue, 03 Dec 2024 14:13:03 GMT

Re: Old username couldn't be used, had to change username - I want my old username back!

Kei-M_O2 — Wed, 04 Dec 2024 11:27:34 GMT

Hi there,

The easiest way to do this is to log into your old account, and update the details yourself. You can then close your community account via the settings (and this will anonymise any community data and remove the username), and then I can change your username.

Alternatively if you can't access that account you'll need to contact one of our agents, or you can follow the steps in our O2 | Terms and Conditions | Privacy Policy - the likelihood is you'll be asked for proof of identity.

Thanks,

Re: Old username couldn't be used, had to change username - I want my old username back!

IslandBoy1 — Mon, 23 Dec 2024 17:13:20 GMT

That wasn't possible. As I said, I tried to use my old account but was forced to "complete your profile" which resulted in a new username. So the two questions remain outstanding:

How do I get my old username back?
How do I contact someone in data protection or security to report that my old email / password now has a compromised and unsafe password so those details obviously need updating / deleting / merging with my O2 account current email.

I'm surprised O2 is so lackadaisical about a security report.

Re: Old username couldn't be used, had to change username - I want my old username back!

pgn — Mon, 23 Dec 2024 21:54:42 GMT

@IslandBoy1 - from https://www.o2.co.uk/contactus -

Not happy about something?

Tell us what's gone wrong and we'll try to make things better.
See how to make a complaint, or take a look at our Customer Complaints Code.