https://community.o2.co.uk/t5/Discussions-Feedback/Shambles/m-p/1768242#M136310 <P>Nothing really surprises me these days with O2 or with their staff being unable to resolve issues</P> Mon, 02 Dec 2024 15:58:59 GMT jonsie 2024-12-02T15:58:59Z https://community.o2.co.uk/t5/Discussions-Feedback/Shambles/m-p/1768231#M136309 <P>I ordered a new phone and contract on the 1st of November. O2 have only activated my account today!!!</P><P>It's took a full month to get a contract. Now, however, I am unable to port my number from vodafone to o2 because I can't log in to MyO2. I tried a few weeks ago to sort this out and customer services said they had raised the issue with tech support. Then, when I called again last week, they had no record of the issue. They asked for a back-up email address (I foolishly gave them my wifes email address) which they are now using as a primary contact even though I've told them 3 times how to contact me.</P><P>&nbsp;</P><P>I'm now going back to the phone supplier to cancel the contract as I don't want to change my number.</P><P>&nbsp;</P><P>Why is it so difficult for o2 to sort this out?</P> Mon, 02 Dec 2024 15:32:46 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Shambles/m-p/1768231#M136309 DavyB 2024-12-02T15:32:46Z https://community.o2.co.uk/t5/Discussions-Feedback/Shambles/m-p/1768242#M136310 <P>Nothing really surprises me these days with O2 or with their staff being unable to resolve issues</P> Mon, 02 Dec 2024 15:58:59 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Shambles/m-p/1768242#M136310 jonsie 2024-12-02T15:58:59Z