topic Re: Success!! Shared Rural Network gives full O2 coverage now - just doesnt show in coverage checker in Discussions & Feedback

Success!! Shared Rural Network gives full O2 coverage now - just doesnt show in coverage checker

Krushy — Tue, 26 Nov 2024 13:29:33 GMT

We are in a very rural area of North Wales and have had the benefit of the Shared Rural Network initiative utilising a Home Office mast (for emergency services) to now provide a mobile signal from all 4 SRN providers (O2, Three, EE, Vodafone). Previously we had nothing.

Everyone but O2 is showing this excellent coverage and this lack of visibility is preventing us from obtaining various services, including things like a "smart meter" (using O2 as its backhaul etc)

How and when will the O2 coverage checker reflect the available service, which has been succesfully operating for circa 8 weeks?

Any insights or info on who to contact to chase would be very much appreciated.

Thank you.

Re: Success!! Shared Rural Network gives full O2 coverage now - just doesnt show in coverage checker

Enlli — Tue, 26 Nov 2024 13:41:21 GMT

Good question.

With O2 it's a case of "how long is a piece of string"

When they expanded 5G round me it took around 3 months for it to appear on the map. Whether that's normal, I cannot say.

Re: Success!! Shared Rural Network gives full O2 coverage now - just doesnt show in coverage checker

madasaf1sh — Tue, 26 Nov 2024 14:01:53 GMT

@Krushy

The Smart Meter network been updated can take upto 6 months and is separate to the o2 coverage maps, is the responsibility of the company who run it, so it could be Crapita (sorry to say).

@japitts might have a better answer, but its usually once the service have bedded in and 8 weeks isn that long to be honest..

No one to chase sorry..

Re: Success!! Shared Rural Network gives full O2 coverage now - just doesnt show in coverage checker

Krushy — Tue, 26 Nov 2024 17:48:29 GMT

Thanks very much for a speedy reply.

I was just benchmarking the recognition based on the other 3 networks installed at exactly the same time. I checked their coverage maps and all updated within less than 3 weeks.

I think you are right, the debacle of smart meters continues with a recent 2yr extension awarded to Capita...

Thank you for your sympathy for my future dealings with them 🙂

Re: Success!! Shared Rural Network gives full O2 coverage now - just doesnt show in coverage checker

japitts — Wed, 27 Nov 2024 09:47:02 GMT

When a new site is installed, there is a short period of remote monitoring before being accepted into full operations - once that's complete, then it should feed into the next available website update.

8weeks is a little unusual, but all depends what issues may have been flagged.

Re: Success!! Shared Rural Network gives full O2 coverage now - just doesnt show in coverage checker

Krushy — Fri, 29 Nov 2024 19:29:24 GMT

Thanks very much for the confirmation of the process.

I look forward to my cheap electric tariffs and flogging sparer electricity to my neighbours 🙂

Thanks again!

Re: Success!! Shared Rural Network gives full O2 coverage now - just doesnt show in coverage checker

Oxonian — Sat, 30 Nov 2024 18:21:09 GMT

@madasaf1sh wrote:
@Krushy

The Smart Meter network been updated can take upto 6 months and is separate to the o2 coverage maps, is the responsibility of the company who run it, so it could be Crapita (sorry to say).

@japitts might have a better answer, but its usually once the service have bedded in and 8 weeks isn that long to be honest..

No one to chase sorry..

Certainly @madasaf1sh, when a mate of mine took a day off work to have a smart meter fitted, it was Crapita who failed to turn up !

And apparently they have a track-record of dropping a "nobody was at home" card through letterboxes and then making a run for the van. 👍