topic Re: o2 your service is shocking !!!!!! in Discussions & Feedback

o2 your service is shocking !!!!!!

Anonymous — Wed, 06 Oct 2010 07:41:38 GMT

yesterday at work (approx 15 miles from my home address) there was no 3g signal, i could not make or receive calls / access the internet but could receive text messages, there were 5 other users in the same office having the same problem
i logged a fault call yesterday, no update received so i sent an email with the fault code on it, i got an email back saying that they checked my home postcode and all was fine - YEAH YOU DONT SAY !!!!! thats because the fault isnt at home its at work - different area / post code etc.
everything worked perfect at home last night, then this morning get to work and bang - same problem, cant make or receive phone calls / access the internet.
not amused

Re: o2 your service is shocking !!!!!!

adamtemp64 — Wed, 06 Oct 2010 07:51:58 GMT

have you tried switching to 2g only?
where are you so others can comment if there is a local issue.
I live in a rural area and no issues on 2g (no 3g here) when traveling I have had a good experiance of o2 3g but only enable it for data usage.
Also o2 only say on street coverage as buildings etc can affect signal.

Re: o2 your service is shocking !!!!!!

Anonymous — Wed, 06 Oct 2010 08:06:59 GMT

if i switch 3g off yes i can make calls (sometimes) but obviously there is a problem in the area and o2 seem to refuse to accept it, this issue has only been happening for the past 2 days but i have to say there customer service is shocking, i was told yesterday it could take from 24 hours to 5 days to resolve.
i am in derby

Re: o2 your service is shocking !!!!!!

Anonymous — Wed, 06 Oct 2010 08:08:43 GMT

sorry ill update this, yesterday i could make calls with 3g off but today i cant ! so i have no mobile for the 2nd day

Re: o2 your service is shocking !!!!!!

adamtemp64 — Wed, 06 Oct 2010 08:58:35 GMT

Re time scales.
It depends where the o2 mast is, there was a case reported on watchdog a while back and it took over a week but the mast was on private land and o2 had to get permission to go on the land to do the repair. Not defending them just pointing out some facts.

Re: o2 your service is shocking !!!!!!

Anonymous — Wed, 06 Oct 2010 09:42:28 GMT

definatly a localised issue because if i walk about 500 meters in a certain direction towards the main entrance of the site i work at I can get a 3g signal and everything works, then if i go back to my office and desk (which has never caused problems before) then nothing works.
o2 have had another call this morning and another email and as yet no explanation.
not impressed

Re: o2 your service is shocking !!!!!!

Anonymous — Wed, 06 Oct 2010 10:10:29 GMT

o2 just told me to check http://www.webmap.o2.co.uk/map.asp
yep fantastic at the postcode in question it was last updated on the 24th september 2009 - well done 02 give yourselfs a medal !
orange or virgin here i come !!!!!!!!!!!

Re: o2 your service is shocking !!!!!!

adamtemp64 — Wed, 06 Oct 2010 11:20:58 GMT

viewtopic.php?f=2&t=52966
my comment about the web map

Re: o2 your service is shocking !!!!!!

Anonymous — Wed, 06 Oct 2010 12:28:06 GMT

well, at long last the 3g seems to be working, after much complaining by phone and email.
i have also been told a £10 good will gesture will be added to my account
well thank you very much, lets see how long the service remains working for

Re: o2 your service is shocking !!!!!!

Anonymous — Wed, 06 Oct 2010 15:08:33 GMT

I was told o2 spend £1 million a day on there netowrk. Is this true?

Re: o2 your service is shocking !!!!!!

perksie — Wed, 20 Jun 2012 07:32:32 GMT

Here's the article:
http://blog.o2.co.uk/home/2010/06/offer ... -data.html