topic Porting problem suncream August in Discussions & Feedback

Porting problem suncream August

Trudes — Mon, 28 Oct 2024 08:11:20 GMT

Ny adult children took their own 02 contracts in early august and the agent at the time told them to get a pac code ( first mistake) several calls later we had to wait until sept. Theb my sons existing number was deleted not ported that took a montb to come back. Meanwhile my daughters phone is stuck in a porting error statas. Customer service can only send messages to some back office that apparantly have a known problem. My sons phone is now in the situation. So nearly on month three and about 25 calls all lasting hours to customer service and no action. Also I am still pay for the phones contracts not used and theirs which is now causing a lot of problems with no access. Any suggestions welcome as I am at the end of my tether with them

Re: Porting problem suncream August

TallTrees — Mon, 28 Oct 2024 08:39:45 GMT

Hi @Trudes

Sorry to hear your difficulties.

Would each person with ID be able to go into an o2 store?

This may help

Re: Porting problem suncream August

Oxonian — Mon, 28 Oct 2024 21:09:35 GMT

A warm welcome @Trudes to this O2 customer to customer community. Unfortunately, as this is a customer to customer community, we cannot access account or provide other direct help. You need to persevere with O2.

I suggest that you message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a strong reputation for solving customer problems.

Please keep us updated on developments. 👍

Re: Porting problem suncream August

Trudes — Wed, 30 Oct 2024 19:30:24 GMT

Hi the stores say they cannot help as its this hidden back office team that has the magic powers and they cannot ve contacted or have any sla's

Re: Porting problem suncream August

Oxonian — Wed, 30 Oct 2024 21:38:00 GMT

I suggest @Trudes that you contact the social media team ; please see my post above. 👍

Re: Porting problem suncream August

Trudes — Thu, 31 Oct 2024 12:42:50 GMT

hi have done thanks awaiting a response

Re: Porting problem suncream August

Oxonian — Thu, 31 Oct 2024 19:24:36 GMT

If the social media team do not respond timeously @Trudes, you will need to keep reminding them. 👍