topic Re: Complaint about unprofessionalism in Discussions & Feedback

Complaint about unprofessionalism

Lyo — Mon, 28 Oct 2024 13:15:17 GMT

Hi, I’ve been in Bolton O2 branch and I was attended to the person that apparently is a manager (Paul), he is the person that have been attended me for two months by now and I usually came to the branch to activate my card and it usually the procedure is exactly same, but suddenly today he cause some implications about my activitation but he told me that I needed to have another number reference for the activation, but I actually need have been activated the card with the same reference. I ask him how do I do and he said we gonna end up now. Is more than evident that he doesn’t want to help me and I don’t know why. I still need assistance, so I stayed at the branch to raise a complaint, he said that I needed to leave, but it’s raining and he went rude back again, he call me the police and now I am racing complaint being ignored to every staff. That is so unprofessional that I really do not know how can this person be a manager and lead a team. With no reason he just refuse to attend me and invite me to leave then he called the police. What is this? I didn’t was inconvenient or even disrespectful, so it’s no reason for this behaviour especially from a manager. Hope that you can take some actions about this. Many thanks

Re: Complaint about unprofessionalism

Bambino — Mon, 28 Oct 2024 13:41:35 GMT

@Lyo This is a customer to customer community. No one here can help you. I will tag our community manager and ask him to contact you for more details. @Dave-O2 can you please respond?

Re: Complaint about unprofessionalism

Enlli — Mon, 28 Oct 2024 13:44:55 GMT

We can do nothing here as we are all customers.

I suggest you put your complaint in a letter and send it to complaints review.

It would be a good idea to get someone to read a correct the letter before sending. The lack of paragraphs etc makes it hard to read

O2 Complaints Review Service
PO BOX 694
Winchester
SO23 5AP

Re: Complaint about unprofessionalism

jonsie — Mon, 28 Oct 2024 13:48:18 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

How to Complain | Help | O2

Re: Complaint about unprofessionalism

Dave-O2 — Fri, 01 Nov 2024 10:03:54 GMT

Thanks for the tag @Bambino

@Lyo, I'm sorry to hear about your experience today. Can you please send me a private message with the time you visited the store and your mobile number?

I'll then make sure your comments are passed on to the relevant area 👍