topic Re: DPD Delivery Pin situation is an absolute joke. in Discussions & Feedback

DPD Delivery Pin situation is an absolute joke.

Alexlw92 — Tue, 22 Oct 2024 11:45:50 GMT

As the title says, my experience just trying to take delivery of my new phone has been such a pain. I don't have access to my old phone as it's broken, so I provided 02 customer service with my partner's number and low and behold the delivery driver turns up today and the pin was sent to my number.

I honestly don't understand why this pin can't be sent to an email address. This complete hassle has really put me off using 02 again.

Re: DPD Delivery Pin situation is an absolute joke.

madasaf1sh — Tue, 22 Oct 2024 12:38:01 GMT

@Alexlw92

Not the first time we heard this and wont be the last, in future do it all in store.....

Simply because your email can be hacked, and email is not a guaranteed method of communication. and to be honest nor is SMS

A lot of delivery and retailers are now using PIN numbers for delivery, including Amazon this is to stop lying customers from saying the haven't received there parcel

All these things should be done by Authenticator App and biometrics at the door. or a 8 digit passcode..

Re: DPD Delivery Pin situation is an absolute joke.

Enlli — Tue, 22 Oct 2024 14:13:24 GMT

Virgin are just as bad. Insist on sending me a document to an email address that has not been used in 6 years and which they can't find on file!