topic Re: Positive Feedback - Atisham in Discussions & Feedback

Positive Feedback - Atisham

cozzie2002 — Sat, 19 Oct 2024 19:31:19 GMT

I wanted to post a massive thank you on here for Atisham (Upgrades & Retention Department) who has single handedly restored my faith in 02.

After taking on a new contract and moving over from EE, I had a diabolical experience from various teams, passed from pillar to post trying to resolve an incorrect contract cost. Sound simple right....apparently not 🫣😂

This was until I got through to Atisham (approx 9th person into a 2 hour call) who not only was patient but actually resolved the matter instantly. Top tier customer service skills and I'll be honest I would have him upskilling the rest of the 8 people who could learn a great deal.

Keep being you Atisham and, thanks again for saving and 02 customer who was about 2 minutes from cancelling the contact 👏👏

Re: Positive Feedback - Atisham

pgn — Sat, 19 Oct 2024 20:29:14 GMT

Tagging the Forum manager @Dave-O2 who may reach out to you next week, @cozzie2002 - for some more info to ensure your praise gets back to the correct team and individual.

Thank you.

Re: Positive Feedback - Atisham

TallTrees — Sat, 19 Oct 2024 20:44:30 GMT

That's very good news and kind of you to give praise to Atisham @cozzie2002

Re: Positive Feedback - Atisham

Dave-O2 — Mon, 21 Oct 2024 10:00:31 GMT

Thanks @pgn

@cozzie2002 I'm glad to hear that you've had a great experience 😊

So I can get this sent to the relevant area, can you please PM me your mobile number and the date/time of the call?

Thanks.