https://community.o2.co.uk/t5/Discussions-Feedback/Lost-Phones/m-p/1753371#M135203 <P>Just looking for some advice. Ordered two phones on Saturday 28th September. Got a message from DPD on Monday saying it would be delivered that day. About midday got a message saying my "driver was delayed". Waited for an update on Tues which was not forthcoming. On Weds eventually got through to DPD and they said "there has been a security incident, please contact 02". I contacted O2 via webchat on Weds and it took two days for them to say on Friday "there has been a security incident, well actually DPD have lost them. The DPD team are sorting it out." Since then nothing, on Saturday I was told "you don't need to keep chasing, we are on the case". Clearly not! I need some idea of when the chocolate teapot department are going to have replacements delivered. Obviously I need to be in, so want to plan my week. I did have a "glad you have come back email" yesterday (even though I never went away!), maybe that was triggered by someone doing something, but who knows?</P><P>&nbsp;</P><P>Is there a UK based department who have a clue about customer service that I could contact or do I just have to wait. It's all been in India so far.</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 07 Oct 2024 08:44:01 GMT AndrewCundy 2024-10-07T08:44:01Z https://community.o2.co.uk/t5/Discussions-Feedback/Lost-Phones/m-p/1753371#M135203 <P>Just looking for some advice. Ordered two phones on Saturday 28th September. Got a message from DPD on Monday saying it would be delivered that day. About midday got a message saying my "driver was delayed". Waited for an update on Tues which was not forthcoming. On Weds eventually got through to DPD and they said "there has been a security incident, please contact 02". I contacted O2 via webchat on Weds and it took two days for them to say on Friday "there has been a security incident, well actually DPD have lost them. The DPD team are sorting it out." Since then nothing, on Saturday I was told "you don't need to keep chasing, we are on the case". Clearly not! I need some idea of when the chocolate teapot department are going to have replacements delivered. Obviously I need to be in, so want to plan my week. I did have a "glad you have come back email" yesterday (even though I never went away!), maybe that was triggered by someone doing something, but who knows?</P><P>&nbsp;</P><P>Is there a UK based department who have a clue about customer service that I could contact or do I just have to wait. It's all been in India so far.</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 07 Oct 2024 08:44:01 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Lost-Phones/m-p/1753371#M135203 AndrewCundy 2024-10-07T08:44:01Z https://community.o2.co.uk/t5/Discussions-Feedback/Lost-Phones/m-p/1753375#M135204 <P>The only guaranteed UK agents are the Social Media team&nbsp;</P><P>&nbsp;Facebook (<A href="https://o2uk.co/O2CFB" target="_blank">https://o2uk.co/O2CFB</A>) ,&nbsp;</P><P>X Twitter (<A href="https://o2uk.co/O2CTW" target="_blank">https://o2uk.co/O2CTW</A>) or&nbsp;</P><P>&nbsp;Instagram (<A href="https://o2uk.co/O2CIG" target="_blank">https://o2uk.co/O2CIG</A>)</P><P>&nbsp;</P> Mon, 07 Oct 2024 09:03:47 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Lost-Phones/m-p/1753375#M135204 Enlli 2024-10-07T09:03:47Z https://community.o2.co.uk/t5/Discussions-Feedback/Lost-Phones/m-p/1753378#M135205 <P>Thanks.</P> Mon, 07 Oct 2024 09:11:16 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Lost-Phones/m-p/1753378#M135205 AndrewCundy 2024-10-07T09:11:16Z