topic Re: Changed tariff to Esim but can't download as have no phone coverage any more in Discussions & Feedback

Changed tariff to Esim but can't download as have no phone coverage any more

jbbee11 — Fri, 04 Oct 2024 10:32:47 GMT

I changed tariff and ended up with an Esim which I can't download because I now have no coverage. I can't log on to MyO2 as it requires entering a code sent by text. There is no way I can receive a text. I've tried to speak on line with a human but can only get a robot. I know I should get a QR code to scan for the Esim, but this gives me another problem, as I only have one phone, so can't scan it. Can anyone help?

Re: Changed tariff to Esim but can't download as have no phone coverage any more

madasaf1sh — Fri, 04 Oct 2024 10:36:51 GMT

@jbbee11

You are best selecting the option to not use an esim, as you are now in a work of pain,

You will either need to pop to an o2 shop with Photo ID and get a new physical sim or call o2 on 0344 809 0202 and they should be able to help

Good Luck

Re: Changed tariff to Esim but can't download as have no phone coverage any more

jonsie — Fri, 04 Oct 2024 10:38:02 GMT

Take photo ID instore

or use the social media link below

Re: Changed tariff to Esim but can't download as have no phone coverage any more

jbbee11 — Fri, 04 Oct 2024 11:51:22 GMT

Thank you for your reply. I'm actually at my wit's end now. I tried the 0344 number but was left hanging on until, eventually, I was cut off. I'm so sick of going round and round in circles on the O2 website, clicking on all the so called 'help' buttons, trying to find a human agent. It's clearly not going to happen. I've even tried calling several stores, to see if they could help but only ever get an automated message. I suppose my only hope now is to try the 0344 number and hope they don't pull the plug again. Sorry for the rant and thanks again for your help.

Re: Changed tariff to Esim but can't download as have no phone coverage any more

Cleoriff — Fri, 04 Oct 2024 12:14:32 GMT

@jbbee11

Mentioned above are the options to

1) Go instore with Photo ID

2) Contact O2 via social media. (Based in the UK)

Message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Re: Changed tariff to Esim but can't download as have no phone coverage any more

jbbee11 — Fri, 04 Oct 2024 12:28:00 GMT

I can't get out at the moment, so will try the social media route. Thanks for your reply.

Re: Changed tariff to Esim but can't download as have no phone coverage any more

Cleoriff — Sat, 05 Oct 2024 10:28:37 GMT

You're welcome @jbbee11 👍