topic Re: Switch Up experiences in Discussions & Feedback

Switch Up experiences

Benlfc — Mon, 23 Sep 2024 21:27:09 GMT

Upgraded my 15 Pro Max to the 16 Pro Max via Switch Up and having to send my 15 Pro Max through the post, I have taken photos of every angle of the phone and how it’s been packaged (in it’s original box and bubble wrapped), I have even taken a video of the phone whilst also speaking my mobile number, the O2 Recycle Switch Up reference number and also the IMEI number of the 15 Pro Max whilst also showing it on the phone screen, I did this so no questions can be asked on the condition once it arrives with O2.

I did want to do everything in a store which is why I pre ordered the 16 Pro Max in store and collected from store but apparently when pre ordering via switch up you now no longer can do everything in store meaning the switch up grading, well that’s at least what the store said but the community manager on here has stated different but anyway what’s peoples experiences of switch up through the post?

Re: Switch Up experiences

Oxonian — Tue, 24 Sep 2024 19:27:20 GMT

I personally have no idea @Benlfc as I am not on Switch Up. However, I have read recommendations on this forum that it be undertaken in an O2 retail store. You will be able to find such posts if you use the search facility. 👍

Re: Switch Up experiences

Benlfc — Tue, 24 Sep 2024 22:20:49 GMT

@Oxonian as explained in my post can’t be done in store as it was a pre order

Re: Switch Up experiences

Benlfc — Sat, 28 Sep 2024 07:35:45 GMT

Everything went all ok. Received emails for both phones and all passed with no issues, they couldn’t really say otherwise with the way I packaged them

Re: Switch Up experiences

Cleoriff — Sat, 28 Sep 2024 08:04:58 GMT

Good to hear @Benlfc

Have you received your new iPhone?

Re: Switch Up experiences

Benlfc — Sat, 28 Sep 2024 08:46:17 GMT

@Cleoriff got it on release day yes

Re: Switch Up experiences

Cleoriff — Sat, 28 Sep 2024 08:54:53 GMT

@Benlfc wrote:
@Cleoriff got it on release day yes

Lucky You!! 👍 Even luckier that they didn't expect you to return your existing phone BEFORE you got your lovely new one !