topic Re: Order stuck in process in Discussions & Feedback

Order stuck in process

Izzy1414 — Fri, 23 Aug 2024 15:01:36 GMT

Placed order on18th of August, delivery was for 20th. Called them on 21st because it’s still show as processing. They told me they can’t contact depot department only email them. Since then I get messages sent every day that it will be delivered tomorrow and nothing comes. I asked to cancel order but they said they can’t because it’s already sent out 🤷🏼‍♀️ but stuck somewhere in the middle. Has anyone else had the same issue.

Re: Order stuck in process

Bambino — Fri, 23 Aug 2024 15:11:25 GMT

@Izzy1414 Do a search of the forum and you will see that you are part of a large number of customers in the same boat. As the Bank Holiday is here your situation can only get worse.

Re: Order stuck in process

NikkiJ_ — Sat, 24 Aug 2024 07:43:48 GMT

Hey, can’t help with resolving it but wanted to reassure you that it’s not just you - I’m also stuck in the same issue at the minute! Ordered on the 17th, due to collect in store on the 19th.

Spoke to customer services numerous times this week, I’ve had a different excuse each time from “our warehouse has moved location” to “global technical issue” to “your payment hasn’t cleared” (I paid for an early upgrade). I’ve been into store and spoken with them as well, they were so helpful at trying to get it resolved but ultimately nothing they can do to override it as the order can’t be cancelled until it’s received :/. I tried escalating it yesterday and got told I’ll have a response in 10 business days 🤣 so we’ll see!

Because mine is going to the shop I don’t expect it today but crossing my fingers for yours!

Re: Order stuck in process

Cleoriff — Sat, 24 Aug 2024 08:44:10 GMT

@Izzy1414 @NikkiJ_

If this is the Pixel 9, the other 3 page thread mentioned by @Bambino, is HERE

Re: Order stuck in process

Confused0511 — Sat, 24 Aug 2024 08:47:21 GMT

That’s not a very helpful comment.

Re: Order stuck in process

Enlli — Sat, 24 Aug 2024 09:06:32 GMT

Seems helpful to me but then I know that most regular contributors on this Community do their best with absolutely no help from O2 at all as the company goes further down the pan on an almost daily basis

Re: Order stuck in process

Confused0511 — Sat, 24 Aug 2024 09:41:06 GMT

Saying ‘your situation can only get worse’ is not helpful. That is all.

Re: Order stuck in process

MusicalGriff — Tue, 27 Aug 2024 21:21:03 GMT

Yep, ordered on 22nd, due 23rd, went on live chat on 24th, and got someone entirely unhelpful, then tried again and managed to get them to look into it. My order has been incorrectly labelled along with every click and collect at that store, it could be 10 days before they're able to release the order. They gave me £10 off my next bill, but I'd rather have had my pjone5

Re: Order stuck in process

Lippo — Wed, 28 Aug 2024 11:05:50 GMT

Exactly the same for me. Ordered 19 Aug and completely stuck

Re: Order stuck in process

LaurenAshley — Mon, 23 Sep 2024 09:34:53 GMT

Does anyone have their order yet or still waiting?

I placed my order on 20th August for a Samsung S24 upgrade for next day delivery click & collect. I'm still waiting, coming up to 5 weeks tomorrow. Spoken to numerous managers, had a case reviewer call on Friday - absolute waste of time and gave me nothing to help except a shoddy £10 credit, the Store can't do anything to help. They supposedly can't cancel my order. I am beyond frustrated with them now.