topic Google play fraud in Discussions & Feedback

Google play fraud

NickJD — Thu, 19 Sep 2024 17:20:53 GMT

Hi, I had my phone stolen last month. I notified 02 immediately after it happened and they informed me they blocked the old sim card.

Now I received my bill and I have over £300 of Google Play Store charges on my 02 account.

02 tell me there's nothing they can do, Google aren't able to help because I need correlation ids which I don't have access to from my google play store account.

I see this on other threads in this community but none have been able to solve it. I see some people have reached out to @Korey01 or @O2Waqas or @O2Emma and you have taken the discussion off the thread.

Please I am begging someone to help I cannot afford these extra charges and I don't know what to do.

Re: Google play fraud

Enlli — Thu, 19 Sep 2024 17:34:17 GMT

I'm afraid the people you tagged are long gone. O2 have removed all advisors from here over a year ago.

None of us can really help.

Of course someone may have well used your Google account before the phone / SIM Bar went through.

If just the SIM was blocked then they could have accessed Google via WiFi.

Assume you have a replacement SIM with your old number transferred so the old one should be dead

Re: Google play fraud

MI5 — Thu, 19 Sep 2024 17:36:49 GMT

@NickJD

O2 will cover any charges as long as you reported the loss within 24 hours.

If O2 are telling you different, you need to keep going back to them until you find someone who knows the correct process.