topic Re: Samsung buds 3 pro in Discussions & Feedback

Samsung buds 3 pro

Fold6 — Tue, 03 Sep 2024 16:29:17 GMT

I ordered the the Samsung fold 6 and received a code for the buds 3 pro but four weeks later still waiting I have made a number of complaints and still nothing it seems to me like 02 really just don’t care the buds are in stock and how hard can it be to push a button for the order to be processed?

Re: Samsung buds 3 pro

MI5 — Tue, 03 Sep 2024 18:21:25 GMT

@Fold6

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: Samsung buds 3 pro

Oxonian — Wed, 04 Sep 2024 19:47:11 GMT

We understand @Fold6 that it is currently taking O2 up to eight weeks to investigate and respond to complaints.

You say that you have lodged a number of complaints. Whilst it is acceptable to remind O2 that you have submitted a complaint and await a reply, we have been told that if a second (or more) substantive complaint is submitted, O2 will treat that as superseding the original complaint. This effectively restarts the clock at zero and is to be avoided.

Hence, your eight week period before you can escalate to the Ombudsman probably begins from when you submitted your most recent complaint.

Re: Samsung buds 3 pro

Rickscottflynn — Tue, 17 Sep 2024 10:52:46 GMT

Has anyone heard of an update to this? I am also awaiting an pair with a 4 week wait time. Looking at my local o2 shop I can walk in and get a pair as they have stock on hand. I've not complained but wondered if after the 4 weeks (next week) they will provide a update?

Re: Samsung buds 3 pro

Oxonian — Tue, 17 Sep 2024 19:50:54 GMT

@Rickscottflynn

The social media team at O2 are based in the UK and have a really good reputation for solving customer problems. You have been provided with the contact details by @MI5 further up this thread.

Why not give them a try ? 👍