https://community.o2.co.uk/t5/Discussions-Feedback/Having-trouble-with-O2-customer-service/m-p/1746124#M134400 <P>Been with O2 for over 30 years as a business customer. Had issues over the years but always resolved until now.</P><P>Customer service with O2 is not working very well these days and I ended up taking them to the Communications Ombudsman. They were great and gave the kick were it was needed. If they are keeping you on hold for "50" minutes which seems to be the average then being disconnected. They are just wasting your time while they seem to be having a great time at the call centre. I wasted over 30 hours trying to resolve getting a £700 invoice where a normal invoice would be £85. O2 have a new owner so maybe that is the reason why the customer service has gone to pot. Just don't wait as long as I did to contact the Ombudsman.</P> Mon, 09 Sep 2024 13:01:50 GMT john91 2024-09-09T13:01:50Z https://community.o2.co.uk/t5/Discussions-Feedback/Having-trouble-with-O2-customer-service/m-p/1746124#M134400 <P>Been with O2 for over 30 years as a business customer. Had issues over the years but always resolved until now.</P><P>Customer service with O2 is not working very well these days and I ended up taking them to the Communications Ombudsman. They were great and gave the kick were it was needed. If they are keeping you on hold for "50" minutes which seems to be the average then being disconnected. They are just wasting your time while they seem to be having a great time at the call centre. I wasted over 30 hours trying to resolve getting a £700 invoice where a normal invoice would be £85. O2 have a new owner so maybe that is the reason why the customer service has gone to pot. Just don't wait as long as I did to contact the Ombudsman.</P> Mon, 09 Sep 2024 13:01:50 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Having-trouble-with-O2-customer-service/m-p/1746124#M134400 john91 2024-09-09T13:01:50Z https://community.o2.co.uk/t5/Discussions-Feedback/Having-trouble-with-O2-customer-service/m-p/1746203#M134423 <P>I don't think you <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2824479">@john91</a>&nbsp;will get any arguments on here that O2's customer service is deficient. The problem is that is broadly the case for all MNOs in the UK, so if you move provider, there is a good chance that it will be equally mediocre.&nbsp;<span class="lia-unicode-emoji" title=":thumbs_up:">👍</span> &nbsp;</P> Mon, 09 Sep 2024 19:06:16 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Having-trouble-with-O2-customer-service/m-p/1746203#M134423 Oxonian 2024-09-09T19:06:16Z https://community.o2.co.uk/t5/Discussions-Feedback/Having-trouble-with-O2-customer-service/m-p/1746205#M134424 <P>Same can be said across a number of industries, even maybe yours&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2824479">@john91</a>&nbsp;and Mobile Operators are not alone in the decline in Customer Services....</P> Mon, 09 Sep 2024 19:12:21 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Having-trouble-with-O2-customer-service/m-p/1746205#M134424 madasaf1sh 2024-09-09T19:12:21Z