topic Re: Why is Switch Up such as Mess in Discussions & Feedback

Why is Switch Up such as Mess

madasaf1sh — Tue, 05 Sep 2023 11:11:25 GMT

Time for me to have a good old whinge about Crapita Customer Service in Cape Town and Switchup..

So did a Switch up in April, and the old device plan was closed, did the same in August and the old plan was closed now o2 are chasing me yet again for payments on 2 plans that are closed have a £0 balance

Spoke to the very rude agent in Cape Town (Michelle), who basically told me to go and fix it with the store.. and that my lines might be suspended because of an o2 mess

I have ended up email the COO and CEO of o2, because it seems to be month after month of problems with Switch Up... @Chris_K @Dave-O2

Is there anyone who can help fix this constant mess and stress each month, and finally fix Switch Ups, without the customers having to do all the work..

Re: Why is Switch Up such as Mess

Dave-O2 — Tue, 05 Sep 2023 11:34:35 GMT

Hey @madasaf1sh

Thanks for bringing this to my attention, I'm going to follow up shortly via PM to grab some more details.

Re: Why is Switch Up such as Mess

madasaf1sh — Sun, 01 Oct 2023 07:35:10 GMT

Sounds like a film...

26 days later and guess what back to a barred phone for an overdue balance of £0

I officially give up!!! O2 are losing an advocate very quickly at this rate...

Re: Why is Switch Up such as Mess

pgn — Sun, 01 Oct 2023 08:18:48 GMT

Should be called Switchback... to your previous provider 😖

Best of luck, @madasaf1sh

Re: Why is Switch Up such as Mess

Oxonian — Sun, 01 Oct 2023 16:40:23 GMT

@madasaf1sh

I sympathise with you plight !

The problem is that customer service across the UK mobile 'phone industry seems to be dire. I am sure that you are aware that Vodaphone are about to outsource CS to Egypt, whilst Three are equally flaky. Hence, what can be gained by "jumping ship" ?

I have actually resorted to buying my hardware direct from the manufacturer, whilst primarily using PAYG and pre-paid SIMS as I do not trust mobile 'phone companies with my bank details. Things can still go wrong on PAYG, but at least one's potential financial losses are capped.

Good luck going forward. I used Madasafish as my ISP for several years in the late 1990s' !

👍

Re: Why is Switch Up such as Mess

Blacklisted1 — Thu, 05 Sep 2024 22:42:30 GMT

Well hopefully as your o2s most important community member the ceo got back to you and offered to actually start training the members of staff that deal with such things. I would advise you contact customer services as they are sure to make you their top priority and deal with your issue. I'm sure said cos have you in their thoughts and prayers.

Re: Why is Switch Up such as Mess

Oxonian — Fri, 06 Sep 2024 18:04:24 GMT

I am not sure why you have reopened a thread that is almost a year old @Blacklisted1, particularly as you have posted very similar thoughts on other threads ?

Re: Why is Switch Up such as Mess

Blacklisted1 — Fri, 06 Sep 2024 23:14:13 GMT

Unfortunately I have bipolar and the thread member was rude and insulting to me in another thread so i lost it. I was having a bad day, not appropriate, I know.I have apologised to them and apologise again. I have low tolerance for being treated badly sometimes.