topic Re: Pixel 9 pro fold dispatch email in Discussions & Feedback

Pixel 9 pro fold dispatch email

Henry — Wed, 04 Sep 2024 00:23:48 GMT

The pixel 9 pro fold officially releases today and I'm yet to receive a dispatch email. Is anyone else in the same boat? This is my first time preordering a phone from O2 so I'm not sure if it's normal not to have received an email by now.

Re: Pixel 9 pro fold dispatch email

Nunocaputo — Wed, 04 Sep 2024 01:12:08 GMT

I'm in the same boat. Ordered 13th August, has been sitting at processing and estimated delivery 4th September. Since late last night, it's now sitting as processing but no delivery date. I've preordered twice in the past and always knew the day before it was being shipped.

Re: Pixel 9 pro fold dispatch email

Henry — Wed, 04 Sep 2024 01:55:14 GMT

My estimated delivery is still showing as sept 4th but with no email Im beginning to doubt it will be delivered today unless it's a late afternoon/evening delivery. Hopefully we get some positive news in the morning

Re: Pixel 9 pro fold dispatch email

Scuffers — Wed, 04 Sep 2024 04:24:50 GMT

I still haven't had a despatch email even though I'm quoted as delivery for 4th September. If you was to order the same model I ordered today they claim in stock.

At this point now you will be left hanging. Awful customer service. Lies and decit. False advertising. Passed pillar to post. No one will take ownership. Archaick internal processes. You will end up making a complaint, which you will never get a reply too.

Good luck.

Re: Pixel 9 pro fold dispatch email

Arkxen — Wed, 04 Sep 2024 06:58:49 GMT

I have same problem. Ive done my first preorder as you. Google send me today the case for the phone but unfortunately i dont have any update from the o2 about the phone.

Re: Pixel 9 pro fold dispatch email

madasaf1sh — Wed, 04 Sep 2024 07:02:32 GMT

Your best chances will be to call o2 on 0800 081 0255 and speak to then Sales Team, as there is naff all anyone can do from here...

It has probably been caught up in the clusterfeck that was a warehouse migration issue or labelling issue, depends on who you speak to, but it could also be the fact that Google haven't sent o2 enough of the Folds (btw be prepared to be abandoned by Google like those of use who had the original Fold)...

But give o2 a call...

@Scuffers

Complaints take upto 8 weeks and once you log a complaint, CS will not deal with your issue...

Re: Pixel 9 pro fold dispatch email

Nunocaputo — Wed, 04 Sep 2024 08:12:49 GMT

Called as suggested. Warehouse glitch as predicted. Still due today allegedly. I asked about a tracking number, o2 couldn't provide. Solution, call back if it doesn't arrive. Not great service.

Re: Pixel 9 pro fold dispatch email

Murph1 — Wed, 04 Sep 2024 08:43:09 GMT

Same boat. Asked the online team and just got this

<span;>I've checked the details and can see that you have placed an upgrade order of Google Pixel 9 Pro Fold 512GB on 24/08/2024.

<span;>Since we have an automated process for delivery which works on a first come basis, your request will be dealt in the same order.

<span;>I understand that the device would've been in stock when you had ordered it. However, once the order is placed, it goes through various stages. Like confirming the order, sending it for fulfilment, processing it, etc. and in these stages the device may go out of stock. We are short on supply as there has been a delay from the manufacturer's end. Even they are unable to provide the expected date for this model. However, we are updating our stock details and coordinating with the manufacturer. I can assure you that we are holding your place in the queue for the delivery of your device.

<span;>Once the manufacturer sends us the shipment and we have it in our stock we will notify you immediately and the very next working day it will be out for delivery. The best thing is that you'll receive multiple e-mails when the order is dispatched from our end and when it is received by the logistics company. Once the order is scanned at their warehouse, an another e-mail will be sent which will contain all the details of your order. It will also contain the exact time and date as to when the order will be delivered to you. The courier will also text you with the estimated time of arrival, so you can get yourself ready or reschedule if you need to.

<span;>You can click on the support tab in your MyO2 App and select “Track my order” –this will give you the latest information on your order along with the tracking ID when it reaches the courier.

<span;>I'm sure this is what you were looking for and your concerns were addressed and put to rest.

Re: Pixel 9 pro fold dispatch email

Scuffers — Wed, 04 Sep 2024 08:48:07 GMT

They wing it when they get calls to query it. They will try to fob you off with 'it will be delivered today' then when you prod them a little, they change tactic and come up with something else that is happening which contradicts what they initially told you.

If you called up 5 times, one after the other, and got 5 different advisors, you'd get a different answer on each call.

They are still selling the item as 'in stock, delivery tomorrow' on their website. Don't mind delays, providing they are honest and upfront.

Re: Pixel 9 pro fold dispatch email

Nunocaputo — Wed, 04 Sep 2024 09:00:27 GMT

The real kicker being check store availability and it's available to collect tomorrow

Re: Pixel 9 pro fold dispatch email

Murph1 — Wed, 04 Sep 2024 09:07:38 GMT

Mine says delayed up to 3 weeks when I check the online store or click and collect

Re: Pixel 9 pro fold dispatch email

CorGre — Wed, 04 Sep 2024 10:22:39 GMT

I ordered on the 19th August for Click and Collect 4th Sept... Order sitting on Processing and Click and Collect status is Placed... this is the first Preorder with O2 I havent got on Launch day. O2 say in stock for delivery tomorrow as well 😕

Re: Pixel 9 pro fold dispatch email

Skyco — Wed, 04 Sep 2024 10:52:20 GMT

Same issue here. ETA on delivery is today but no updates or indication if it is en route, or stuck somewhere. Nothing new from O2..

Re: Pixel 9 pro fold dispatch email

CorGre — Wed, 04 Sep 2024 11:15:36 GMT

It's actually a joke... My store said to phone back after lunch to see if it comes in this delivery but not holding out much hope

Re: Pixel 9 pro fold dispatch email

CorGre — Wed, 04 Sep 2024 11:40:28 GMT

So chat has just told me that its still processing and not yet despatched to store!!!

Re: Pixel 9 pro fold dispatch email

Nunocaputo — Wed, 04 Sep 2024 12:00:00 GMT

As I said earlier, the CS team fob you off on the phone. The social teams on X and Facebook have taken roughly 5 hours to send a code to my phone to confirm my Identity. I'm holding zero hope of getting this phone today. It would be interesting to see if anyone got it. Imagine walking in to a store and getting it before any of the people who preordered. And noting the message here earlier, if it is first come etc, then it's bs saying you may still not get it preordering.

Re: Pixel 9 pro fold dispatch email

Scuffers — Wed, 04 Sep 2024 13:18:04 GMT

Just had the following SMS come through.

'O2: Your recent order has taken us a little longer to process, sorry about that. Your order should be with you tomorrow. Our carrier will text you with updates. Thanks.'

More chance in peace in the middle east than O2 sticking to that.

Re: Pixel 9 pro fold dispatch email

CorGre — Wed, 04 Sep 2024 13:31:53 GMT

At least you have some communication, even if they dont stick to it... ive had nothing at all.

Re: Pixel 9 pro fold dispatch email

CorGre — Wed, 04 Sep 2024 14:33:49 GMT

Mines is just sitting on this

Re: Pixel 9 pro fold dispatch email

Scuffers — Wed, 04 Sep 2024 14:48:56 GMT

They still have the Obsidian showing in stock. Hoping it's just a delay in devices being sent to O2 rather than something else. Mine is the same as yours but mine has 'This part of the order’s already been sent, so it can’t be cancelled - please arrange a return instead' which no longer allows me to cancel.