topic Return handset done via switch up in Discussions & Feedback

Return handset done via switch up

Jonny — Thu, 05 Sep 2024 17:17:22 GMT

I have returned a handset I did via switch but not my original handset but now it won't let me switch up again, should the switch up be available again or do I have to wait 3 months now?

Re: Return handset done via switch up

MI5 — Thu, 05 Sep 2024 18:16:20 GMT

It's every 90 days now for everyone.

Re: Return handset done via switch up

Jonny — Thu, 05 Sep 2024 22:20:19 GMT

Even if you return the device you upgrade to?

Re: Return handset done via switch up

MI5 — Fri, 06 Sep 2024 07:15:17 GMT

@Jonny

Yes. They changed the rules a while back.

https://www.o2.co.uk/termsandconditions/mobile/o2-switch-up