topic Re: . in Discussions & Feedback

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Refund8 — Mon, 02 Sep 2024 09:24:22 GMT

Accidentally over payed whilst changing my tariff to £10. O2 took £20 out of my account instead of £10. Rang up for a refund which the man on the phone agreed to do. Tried to sell me a contract as soon as I said I wasn't interested. He wouldn't refund me.

Re: .

Oxonian — Mon, 02 Sep 2024 18:23:26 GMT

Presumably @Refund8 you are on O2 PAYG ?

If so, refunds are only available in a small and clearly defined set of circumstances ; what the advisor told you is almost certainly correct. 👍

Re: .

pgn — Mon, 02 Sep 2024 18:29:00 GMT

@Refund8 - Refunds are possible under some circumstances but usually only when cancelling a PAYG contract with a PAC to another network OR if you transfer to a monthly contract with O2.

Re: .

Enlli — Mon, 02 Sep 2024 18:52:44 GMT

I see the upselling is getting aggressive again.