topic failure to port number in Discussions & Feedback

failure to port number

AlisonG — Mon, 02 Sep 2024 17:10:32 GMT

Has anyone had problems porting a number from an O2 account to a new O2 account?

I've been waiting for 3 weeks for O2 to do this, but they don't seem able to, and their Customer Service team seems unable to help.

Re: failure to port number

jonsie — Mon, 02 Sep 2024 17:53:09 GMT

O2 need to migrate the number from one account to the other

It's a simple process so I don't know why there should be any issues

See guide here

Re: failure to port number

NR3 — Tue, 03 Sep 2024 12:39:52 GMT

Same issue for me, it has been over 5 weeks since joined o2 from vodaphone but can't port my number. No support whatsoever, I'm paying monthly both o2 & vodaphone currently. Nightmare

Re: failure to port number

gmarkj — Tue, 03 Sep 2024 13:28:49 GMT

Why can't you port your number @NR3 ?

If you've been trying for over 5 weeks your PAC will have expired.

Get a new one from Vodaphone, and then follow the process outlined in this guide: