topic Re: DPD Pin - Yes another one in Discussions & Feedback

DPD Pin - Yes another one

Lose_By_4 — Mon, 02 Sep 2024 12:40:57 GMT

Unfortunately another one.....

Ordered on 31st August, delivery attempted today however delivery driver not able to give me the parcel as I didnt have the pin - which was news to me at the time.

Frustratingly, done some digging and it appears the SMS has been sent to the Sim which is within the parcel (replacement Sim and handset). I spoke with O2 who said DPD provides the pins (I assumed they were from O2), DPD said its a problem with O2 as they provide the number... I then spoke with O2 who apologised and amended the number to one I have access too, I then followed up with DPD to confirm... Alas nothing from them. I checked with O2 (via chat) and someone else has confirmed they have sent the request and DPD have it..... I dont think I have it in me to follow up again with DPD and follow the 4 hour cycle again.

Has this happened to anyone before, can you confirm that the number for DPD was changed? Dont want to waste another day waiting in and be left empty handed again!

Thanks in advance

Re: DPD Pin - Yes another one

madasaf1sh — Mon, 02 Sep 2024 12:45:22 GMT

@Lose_By_4

No one on this customer to customer community can provide any information, the only people ho can are the sales team at o2, they can be contacted on 0800 081 0255

Re: DPD Pin - Yes another one

Lose_By_4 — Mon, 02 Sep 2024 12:47:47 GMT

Hi, I dont want customer service information, but seeking community experience to get peace of mind, rather than me flapping and having to chase O2 & DPD again

Re: DPD Pin - Yes another one

Enlli — Mon, 02 Sep 2024 13:19:20 GMT

Problem is people who have come onto the community with similar problems rarely come back with the answer

Re: DPD Pin - Yes another one

Lose_By_4 — Mon, 02 Sep 2024 13:20:39 GMT

Hopefully its a sign it gets resolved

Re: DPD Pin - Yes another one

Lose_By_4 — Mon, 02 Sep 2024 14:11:43 GMT

So just to add to this. I have just spoke to DPD who have confirmed my number has been changed - tbf, when I called them it knew my number when dialling and said the parcel will be delivered tomorrow.

I will confirm all went to plan, but wanted to feedback should others have similar issues in future.

Steps to take:

1. Rearrange the delivery with DPD

2. Speak (Phone) O2 and explain the issue and number they need to provide to DPD

3. Speak (Phone) DPD to check the changes have been made - wait 2 hours before checking as it doesn't happen instantaneously as O2 & DPD state

Re: DPD Pin - Yes another one

gotham10012 — Tue, 24 Sep 2024 22:04:53 GMT

Thank you for sharing this! I've followed your steps and got the PIN. Now DPD doesn't know where is my phone but thank you for posting your solution! It was helpful to me

Re: DPD Pin - Yes another one

Oxonian — Wed, 25 Sep 2024 19:49:07 GMT

You have a way forward @gotham10012 on :-

DPD Nightmare Part 2 | What's happening if they in... - O2 Community

https://community.o2.co.uk/t5/Pay-Monthly/DPD-Nightmare-Part-2-What-s-happening-if-they-indeed-lost-the/m-p/1750385#M282834

I suggest you stick to that thread as conversations become very fragmented when posts are made on two different threads about the same subject-matter. 👍