topic Re: FAO Anyone needing Usage reports for insurance purposes in Discussions & Feedback

FAO Anyone needing Usage reports for insurance purposes

KRB78 — Wed, 15 May 2024 05:25:17 GMT

Just incase anyone is in a situation where they need to make a claim, and you are told to request a usage report from o2. I would highly advise to be very cautious about this. It’s very unreliable and can result in you spending many hours making phone calls, writing emails, and logging into this forum. Pm me if you need advice about it, I will be happy to share my experience if it can save anyone the time and stress I’ve went through!

Re: FAO Anyone needing Usage reports for insurance purposes

pgn — Wed, 15 May 2024 05:46:54 GMT

Sounds like O2 need to take a closer look at the accuracy of the information they keep on the phones they provide service to, @KRB78 - interesting, especially in light of the latest theft stats for Great Britain alone here:

https://community.o2.co.uk/t5/Discussions-Feedback/The-rise-of-Mobile-Phone-theft-in-Great-Britain/m-p/1717769/highlight/true#M132184

The PoU is not a Proof of Usage if it does not report the correct handset type, nor if it misreports the last time the handset and SIM were used for a call, text or cellular data transaction.

Thanks for sharing, @KRB78.

Re: FAO Anyone needing Usage reports for insurance purposes

KRB78 — Wed, 15 May 2024 07:30:56 GMT

Yea it’s really a huge problem, as I’m sure all insurance company’s are using this as a requirement. Nowadays many people only make calls and send their texts through WhatsApp too so that means it’s data only usage, which may affect things. I have spend a lot of time on this so will have gained some knowledge. It’s not looking good for O2 at all

Re: FAO Anyone needing Usage reports for insurance purposes

Oxonian — Wed, 15 May 2024 19:49:12 GMT

@KRB78

Please keep us updated on developments. 👍

Re: FAO Anyone needing Usage reports for insurance purposes

KRB78 — Wed, 15 May 2024 21:16:23 GMT

Oxonian, Everything ive stated is true but I’ve had to put in a lot of hours work to gather evidence, write emails, prepare letters. It’s been very stressful, I’ve not slept much this month. I am thankful for Dave's input and just hope o2 do the decent thing, if not it will continue for however long it takes

Re: FAO Anyone needing Usage reports for insurance purposes

Oxonian — Thu, 16 May 2024 20:07:32 GMT

@KRB78

I too hope that O2 do the decent thing ; that is why I would like you to keep us updated. 👍

Re: FAO Anyone needing Usage reports for insurance purposes

mrip — Wed, 29 May 2024 12:30:18 GMT

I am actually trying to receive this information after by phone was robbed. I don't know where to start!

Re: FAO Anyone needing Usage reports for insurance purposes

MI5 — Wed, 29 May 2024 12:33:21 GMT

@mrip

Re: FAO Anyone needing Usage reports for insurance purposes

KRB78 — Mon, 02 Sep 2024 11:11:02 GMT

The update is that o2 are refusing to admit they have problems with usage reports despite the evidence. @O2dave who runs this forum knows it too, he has been looking into this since may but went silent once the reality of the situation was clear, and he has since disabled pm’s (probably at the request of o2)

He gave me evidence for my upcoming ombudsman /newspaper /court case battle with his employers! They will not want any more of that so have told him not to help people who are in a similar situation.

Re: FAO Anyone needing Usage reports for insurance purposes

madasaf1sh — Mon, 02 Sep 2024 11:28:53 GMT

@KRB78

Dave is on Paternity leave till October, so he will be silent and his DM's will be disabled until he returns so he won't be able to help anyone even if he could, as he aint here...

And if going towards a court case, then probably best not to go down the media route...

Re: FAO Anyone needing Usage reports for insurance purposes

KRB78 — Mon, 02 Sep 2024 13:36:16 GMT

The media have a choice to publish or not. If they publish , 99% of the shamed business usually agree to refund the customer they have wronged. If they don’t publish then I’m quite happy to go to court with it as it’s really a disgrace . It seems o2 are holding out as long as possible but they can’t win. They are in the wrong here and I’m pretty sure they know it.

Re: FAO Anyone needing Usage reports for insurance purposes

AM14 — Wed, 15 Jan 2025 11:45:22 GMT

Please help me I requested since 16 dec 2024, they are not providing me and every call they fill the form,

Re: FAO Anyone needing Usage reports for insurance purposes

MI5 — Wed, 15 Jan 2025 12:56:34 GMT

@AM14

You need to tag @KRB78 so they see your request.

Re: FAO Anyone needing Usage reports for insurance purposes

AM14 — Mon, 20 Jan 2025 10:15:44 GMT

I am struglling to get proof od usage. could you please help me to reslove the matter

Re: FAO Anyone needing Usage reports for insurance purposes

gmarkj — Mon, 20 Jan 2025 10:24:43 GMT

You could try contacting o2 on social media @AM14 - no one here can help as we are all customers.