topic Re: anyone else can not get there delivery because dhl as ******e in Discussions & Feedback

anyone else can not get there delivery because dhl as ******e

Shaunellis1 — Tue, 27 Aug 2024 09:20:17 GMT

one week and paying for a phone i do not have, can not a speak to a human being on either ends of o2 staff or dhl

Re: anyone else can not get there delivery because dhl as ******e

gmarkj — Tue, 27 Aug 2024 09:26:16 GMT

Looks like you should contact the sales team as they can help with that – message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) ,

Twitter (https://o2uk.co/O2CTW) or

Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255, free from any phone or landline or via - best time to try calling is around 08:10am

Re: anyone else can not get there delivery because dhl as ******e

Lippo — Wed, 28 Aug 2024 11:02:22 GMT

Same. Ordered 19 Aug. No delivery or even transaction record

Re: anyone else can not get there delivery because dhl as ******e

Oxonian — Wed, 28 Aug 2024 18:49:42 GMT

@Lippo

I suggest that you too follow the guidance given by @gmarkj above ! 👍

Re: anyone else can not get there delivery because dhl as ******e

Lippo — Wed, 28 Aug 2024 18:59:22 GMT

I did that… they asked me how they could improve their service so here is my response:

Deliver, deliver, deliver.... stop screwing up your logistics that prevent (probably) thousands of customers to be left in LIMBO while their orders are 'in processing'. What a lame excuse to blame DHL for your problems. Take responsibility. Properly. All the time. Stop taking orders when you know that there is an issue with fulfilment. COMMUNICATE effectively. Tell the truth and take control of the situation. Don't let your loyal customers be treated like they don't matter. Some people say that your cockup in logistics is a first world problem. I say, mobile phones are the 4th emergency service. Some people really need them. Do us all a massive favour and show this text to your CEO. Let him see how much you care and can be bothered to fix this problem. Or go and work for a company that actually delivers on their promises. Not one single coherent explanation as to why my order has 'disappeared'. Awful. Just awful.

Re: anyone else can not get there delivery because dhl as ******e

Lippo — Wed, 28 Aug 2024 19:01:40 GMT

I was asked by O2 how they can improve their service: this was my response.

To O2 Senior Management

Re: anyone else can not get there delivery because dhl as ******e

LynsWoo — Fri, 30 Aug 2024 09:03:09 GMT

I’m am also having this issue, ordered on the 17th August and yet to receive my phone. Not one communication from o2 other than a text everyday saying my phone will be delivered tomorrow, yet it never appears! I’ve gone through the online chat and also called and all I’m told is it’s been escalated and I’ll be contacted but to date, which is 10days post escalation I’ve had nothing. So frustrating. I also can’t cancel as the order states it processing.

Re: anyone else can not get there delivery because dhl as ******e

Oxonian — Sat, 31 Aug 2024 12:48:45 GMT

You @LynsWoo need to persevere with O2. Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help.

At the top of this thread, @gmarkj has given contact details for the sales' team ; you might wish to contact them.

Re: anyone else can not get there delivery because dhl as ******e

Daz1984 — Thu, 05 Sep 2024 19:43:40 GMT

O2 are a joke

Re: anyone else can not get there delivery because dhl as ******e

Daz1984 — Thu, 05 Sep 2024 19:46:36 GMT

Payed of my device plan last Friday for click and collect next day and u know what still waiting for my phone a week later o2 is a big joke

Re: anyone else can not get there delivery because dhl as ******e

Pipstop78 — Thu, 05 Sep 2024 20:51:57 GMT

I looked in to getting one there's a 4 week waiting time for the Google pixel 9 xl where I am

Re: anyone else can not get there delivery because dhl as ******e

Kkaf6944 — Tue, 03 Dec 2024 00:13:58 GMT

I ordered a new phone, tracked the delivery, then rescheduled the delivery so I was able to book time off work- received confirmation of rescheduled delivery only to be told by O2 after a 1h 20min long conversation that two attempts have been made to deliver the phone the phone has been returned to O2. I had messaged O2, message and called DHL to ensure that they are aware I won’t be at home apart from on the rescheduled date…. Didn’t matter. According to O2 due to fraud cases DHL does not honour any rescheduled deliveries. What a lot of nonsense - I spoke to three different people no lunch with any of them to find out what to do. I will cancel my upgraded and go elsewhere. I do not have time to deal with such poor customer service. Complain email sent.

Re: anyone else can not get there delivery because dhl as ******e

Enlli — Tue, 03 Dec 2024 08:01:41 GMT

@Kkaf6944

Answered in your other post