topic Re: Community platform bugs, issues and suggestions in Discussions & Feedback

Community platform bugs, issues and suggestions

Martin-O2 — Thu, 08 Sep 2022 15:48:37 GMT

Hey everyone,

This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when it was first reported, the current status and the latest update. This will enable you to easily check if something you've noticed has already been flagged.

How do I report a new issue or bug I've encountered on the community?

We would like you to use this topic to report any new bugs or issues that you come across so we can add them to the tracker. To do this simply report the issue in the comments and tag in the community team so we can update the top post with any new issues. Please include as much detail as possible when reporting a new issue and where possible include the following:

The Date and time you first noticed the issue
A detailed description of what the issue is and how it's affecting your user experience
If applicable include the URL of where you encountered the issue
The web browser and operating system you are using
If applicable a screenshot of the issue

The above information will help us and the support team properly identify the issue and get working on a fix.

How do I check the status of an issue that has been reported?

At the bottom of this post you will see a list of all the active and recently resolved issues. The current status of the issue, along with the most recent update with be shown there. If you have a new question or more information about an open issue please post it in the comments of this topic.

You can also use this topic to make requests or suggestions for new features or changes to how the community platform works! Please bear in mind that making changes can often take time and some requests won't be possible for various reasons but that said we would really appreciate your insights on how to improve the community interface and will aim to implement changes where possible. We will track any suggestions below the issues.

Thanks for your patience while we work the outstanding issues and for your help reporting and testing.

Issue: Your own posts showing in the unread message page

Date reported : 26/08/21

Status: Bug identified and waiting on a fix

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue.

Issue: Unread posts taking you to the OP and not the unread post

Date reported : 26/08/21

Status: Bug identified and waiting on a fix

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue.

Issue: Customer survey pop-up frequency and drop to bottom of the webpage

Date reported: 04/01/22

Status: Cause of the issue identified and waiting on a fix

Latest update: 15/03/22 - The engineering team are currently working on a resolution to the bug causing this issue

Issue: Post flooding error message when attempting to post some messages

Date reported: 13/04/22

Status: Resolved

Latest update: 26/05/22 - A bug fix update has been deployed and the issue has been resolved.

Issue: Add video button not appearing

Date reported: 20/04/22

Status: Cause of the issue in being researched

Latest update: 19/05/22 - The cause of this issue is still being investigated

Issue: Security check message when logging into the community

Date reported: 06/05/22

Status: Resolved

Latest update: 08/09/22 - The security check message will no longer appear when logging into the community.

Re: Community platform bugs, issues and suggestions

pgn — Thu, 19 May 2022 17:34:57 GMT

Now that's a good idea 👍

Re: Community platform bugs, issues and suggestions

Cleoriff — Thu, 19 May 2022 18:24:45 GMT

Thanks for this tracker @Martin-O2, however one has been omitted.

*The post flooding error message when attempting to post emoji's whilst on PC. Not affecting posts made on mobile.

Re the security box missing? Firefox is my default browser but I have tried on Chrome and Edge and it's still missing. Windows PC.

Re: Community platform bugs, issues and suggestions

gmarkj — Fri, 20 May 2022 10:25:15 GMT

Aren't the post flooding and the emoji post issue the same? Or does the post flooding error come up even if no emojis are in the post?

Re: Community platform bugs, issues and suggestions

Cleoriff — Fri, 20 May 2022 10:30:18 GMT

@gmarkj wrote:
Aren't the post flooding and the emoji post issue the same? Or does the post flooding error come up even if no emojis are in the post?

No they are different @gmarkj. I have had post flooding when taking part in Word Hunt Diamond. No emoji's involved. (when it happens, I change from capitals to lower case with the same word, then it will post!)

Re: Community platform bugs, issues and suggestions

gmarkj — Fri, 20 May 2022 10:35:58 GMT

@Cleoriff wrote:

@gmarkj wrote:

Aren't the post flooding and the emoji post issue the same? Or does the post flooding error come up even if no emojis are in the post?

No they are different @gmarkj. I have had post flooding when taking part in Word Hunt Diamond. No emoji's involved. (when it happens, I change from capitals to lower case with the same word, then it will post!)

Ah, fair enough @Cleoriff wasn't sure. Strange that the same error comes up with different causes...

Re: Community platform bugs, issues and suggestions

pgn — Fri, 20 May 2022 10:59:08 GMT

One thing to note, in the WHD, the Post Flooding error there usually means someone has just given the same word as the one you are trying to post - put in a different word (or lowercase the same one, as @Cleoriff says) and the post is allowed.

That is probably the only legitimate time you will see a Post Flooding warning, and it is genuine.

The whole thing about post flooding when smileys or emojis are concerned on PC really is an issue with how the forum is saving the post, probably as it tries to figure out if there is a forum emoji or a mobile one or a copy-paste one.

Just my 0.2¢-worth.

Re: Community platform bugs, issues and suggestions

Cleoriff — Fri, 20 May 2022 11:05:12 GMT

@gmarkj

In fact I would say post flooding on certain pages occurs far less often than the emoji issue

I think someone indicated with PC's it was linked to Windows? I use my Windows PC on the forum all the time.

I haven't been able to post a forum emoji for a month.

Also If I capture someone's post as a reply and they have used an emoji in their post, I have to remove it, otherwise I get the post flooding message when I try to post.

Re: Community platform bugs, issues and suggestions

Martin-O2 — Fri, 20 May 2022 14:17:51 GMT

Hi @Cleoriff, @pgn, @gmarkj, @Mi-Amigo, @Bambino, @TallTrees We've pushed an update live that should resolve the post flooding message issue. Can you give it a test and let me know if the error occurs again. Thanks!

Re: Community platform bugs, issues and suggestions

Bambino — Fri, 20 May 2022 14:24:56 GMT

Testing @Martin-O2 😋

Edit: Yes, it works.

Re: Community platform bugs, issues and suggestions

Cleoriff — Fri, 20 May 2022 14:29:53 GMT

Testing. Please work 😂

Hooray Hooray Hooray and thanks @Martin-O2 😍😘🤣😜

Re: Community platform bugs, issues and suggestions

Martin-O2 — Fri, 20 May 2022 14:31:15 GMT

@Bambino, @Cleoriff many thanks and it's good to see some emoji's! I'll keep the support ticket open over the weekend and if you have the error again let me know in this topic but with a bit of luck we can put this one to bed. 😎

Re: Community platform bugs, issues and suggestions

pgn — Fri, 20 May 2022 14:58:01 GMT

Let's see what a PC-initiated emoji does... 😁

Re: Community platform bugs, issues and suggestions

pgn — Fri, 20 May 2022 14:58:44 GMT

@pgn wrote:
Let's see what a PC-initiated emoji does... 😁

Well, that worked - and one from a Reply?

Re: Community platform bugs, issues and suggestions

pgn — Fri, 20 May 2022 14:59:42 GMT

And mobile ..?🤣

💃🌩️😖

Re: Community platform bugs, issues and suggestions

pgn — Fri, 20 May 2022 15:02:19 GMT

@pgn wrote:
And mobile ..?🤣

💃🌩️😖

Yes, and replied-to on PC...

Well done @Martin-O2 - that should make a lot of people happy

Re: Community platform bugs, issues and suggestions

Martin-O2 — Fri, 20 May 2022 15:17:02 GMT

Nice to get this one sorted before the weekend @pgn 😄

Re: Community platform bugs, issues and suggestions

Mi-Amigo — Fri, 20 May 2022 15:51:04 GMT

Testing emojis on this post 😀

Yes - it works

Thanks @Martin-O2

Re: Community platform bugs, issues and suggestions

Mi-Amigo — Fri, 20 May 2022 15:55:53 GMT

Now to test posting quote with emojis

@Cleoriff wrote:
Testing. Please work 😂
Hooray Hooray Hooray and thanks @Martin-O2 😍😘🤣😜

and that works too.

I must say that it is a pleasant surprise to have something fixed and even more so on a Friday before everyone has cleared off for the weekend. Thanks @Martin-O2

Re: Community platform bugs, issues and suggestions

Martin-O2 — Fri, 20 May 2022 15:57:35 GMT

Thanks for testing @pgn, @Mi-Amigo! 😊