topic Re: Can’t make out going calls in Discussions & Feedback

Can’t make out going calls

Dee12345 — Tue, 27 Aug 2024 10:48:31 GMT

I got a new tariff yesterday. I can’t make out going calls since.
o2 customer service is by far the worst

Re: Can’t make out going calls

MI5 — Tue, 27 Aug 2024 10:52:26 GMT

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Can’t make out going calls

jonsie — Tue, 27 Aug 2024 11:01:27 GMT

It would seem that you may have requested a new sim when you changed tariff

O2 will have disconnected your current sim

You now need to wait for the sim to be delivered by Royal Mail and then to contact customer service