topic Frustrating experience with O2 customer services in Discussions & Feedback https://community.o2.co.uk/t5/Discussions-Feedback/Frustrating-experience-with-O2-customer-services/m-p/1742794#M134015 <P>I just had the most frustrating experience with O2 customer service. I called in to get some help with my account, but the background noise on their end was ridiculous. It seriously sounded like the agents were having a party—there was shouting, screaming, and loud laughter, making it nearly impossible to hear the advisor I was speaking with.</P><P>&nbsp;</P><P>To make things worse, the agent didn't seem to care at all. He wasn't helpful and didn't even try to address the noise or my issue.</P><P>&nbsp;</P><P>I've never had problems with O2 before, but this was beyond unprofessional. Has anyone else experienced this kind of chaos when calling them?</P> Mon, 26 Aug 2024 17:14:21 GMT LlanelliGuy 2024-08-26T17:14:21Z Frustrating experience with O2 customer services https://community.o2.co.uk/t5/Discussions-Feedback/Frustrating-experience-with-O2-customer-services/m-p/1742794#M134015 <P>I just had the most frustrating experience with O2 customer service. I called in to get some help with my account, but the background noise on their end was ridiculous. It seriously sounded like the agents were having a party—there was shouting, screaming, and loud laughter, making it nearly impossible to hear the advisor I was speaking with.</P><P>&nbsp;</P><P>To make things worse, the agent didn't seem to care at all. He wasn't helpful and didn't even try to address the noise or my issue.</P><P>&nbsp;</P><P>I've never had problems with O2 before, but this was beyond unprofessional. Has anyone else experienced this kind of chaos when calling them?</P> Mon, 26 Aug 2024 17:14:21 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Frustrating-experience-with-O2-customer-services/m-p/1742794#M134015 LlanelliGuy 2024-08-26T17:14:21Z Re: Frustrating experience with O2 customer services https://community.o2.co.uk/t5/Discussions-Feedback/Frustrating-experience-with-O2-customer-services/m-p/1742795#M134016 <P>Not personally, but comments such as yours are common on here.</P><P>Try dealing with thr UK based Social Media team. Links in guide</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Mon, 26 Aug 2024 17:17:38 GMT https://community.o2.co.uk/t5/Discussions-Feedback/Frustrating-experience-with-O2-customer-services/m-p/1742795#M134016 Enlli 2024-08-26T17:17:38Z