topic Re: order processing in Discussions & Feedback

order processing

chloejayde21 — Mon, 19 Aug 2024 18:49:28 GMT

anyone with o2 placed an order recently online and had to wait ages for the order to update ? i i upgraded my phone online thursday, said delivery would be friday , my orders still stuck on processing , customer service are absolutely useless 😩

Re: order processing

madasaf1sh — Mon, 19 Aug 2024 18:52:33 GMT

@chloejayde21

Best thing to do is not ring customer services, but to call the sales team on 0800 081 0255 but it does sound like your order is stuck in a Credit Check..

Re: order processing

chloejayde21 — Mon, 19 Aug 2024 18:56:10 GMT

i’ve already rang them only thing they could do was cancel the order and issue a refund

Re: order processing

Enlli — Mon, 19 Aug 2024 19:07:02 GMT

Knowing how O2 is going you may call that a lucky escape

Re: order processing

Wozza1 — Fri, 23 Aug 2024 15:25:31 GMT

Agreed. Stuck in same situation.

Re: order processing

Profs — Sat, 24 Aug 2024 12:59:59 GMT

I have had the same issue. I have been told that their depot has moved and the deliveries are all messed up because of it. That was told to me by both the store and online customer service.

Re: order processing

Lippo — Wed, 28 Aug 2024 11:13:03 GMT

Exactly the same - phone ordered online 19 Aug and then nothing delivered. Tried speaking to any number of people on 202 all giving slightly different reasons for the hold up. Service desk cannot cancel so they just raise a ticket and quite another 5-7 days. Local store cannot help despite very much wanting to. Given a lot of mixed messages. Getting txt at 14:01 every day (last 5 days) saying I will get phone tomorrow. It’s a clusterf@&k between several parties but people don’t just move warehouses overnight. This must have been planned for months. Anyone in the same boat? How many of us!

Re: order processing

LynsWoo — Fri, 30 Aug 2024 09:21:51 GMT

I’m in exactly the same situation, placed the order on the 17th, get a text everyday saying it’ll be delivered tomorrow and never get it. Called, messaged online and have got nowhere. Raised a complaint and am yet to receive a response. Told it’s been escalated and I’d be contacted within 10days and that’s passed and still nothing. Can’t cancel as it’s in processing. Been told various reasons including the warehouse issue. It’s just a mess!

Re: order processing

Oxonian — Sat, 31 Aug 2024 14:08:15 GMT

You @LynsWoo need to persevere with O2. Unfortunately, this is a customer to customer community so we cannot access your account or do anything else to help directly.

We understand that is currently taking O2 up to eight weeks to investigate and respond to complaints. Hence, there is plenty of time for them to get in touch with you.

I suggest that you message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and are adept at solving problems. Your only issue is that they might refuse to engage with you in view of your open complaint. But there is nothing to lose in giving them a try.

A complete schedule of how to contact O2 is in :-

Re: order processing

Jim11 — Fri, 06 Sep 2024 11:12:27 GMT

Similar problem. Ordered on Wednesday and still says processing but was due for delivery yesterday……. Can’t talk to anyone to clarify either.

Re: order processing

Oxonian — Fri, 06 Sep 2024 19:00:33 GMT

I suggest @Jim11 that you contact the social media team ; details given in my post above.

The social media team are based in the UK and have a good reputation for solving customer problems. 👍

Re: order processing

Lxx — Tue, 10 Sep 2024 20:38:51 GMT

Count me in

Re: order processing

jop94 — Thu, 05 Dec 2024 07:59:01 GMT

What happened in the end please? I’m currently in the same boat and it’s been 2 weeks already

Re: order processing

Oxonian — Fri, 06 Dec 2024 20:40:40 GMT

You @jop94 need to tag whoever you are asking that question of - but bear in mind the age of this thread and don't hold your breath awaiting a reply.

I suggest that you contact the social media team ; details given in my post above.

The social media team are based in the UK and have a good reputation for solving customer problems. 👍

Re: order processing

Kempouk — Tue, 11 Feb 2025 22:42:00 GMT

Been processing for 3 weeks now, even though the phone was in stock,

I've had 13 texts telling me my order is running late, I've wasted hours on the phone to India,

O2 is an absolut joke.

I have 5 phones on my account and I'm ready to cancel the lot due to thier lies.

20 years loyal customer and I get lied to and fobbed off.

Well o2 you had your chance.

SORT THIS MESS OUT.

the phone is in stock so post it already.

Re: order processing

Enlli — Tue, 11 Feb 2025 22:53:27 GMT

No such thing as a loyal customer these days.

Always pays to shop around.

And there is no O2 agents here to sort things out, so apart from other customers noone will read your post

Problem is O2 don't have a live stock situation so things can show in stock when they are not.

Probably best to shop at one of their stores when you can get your hands on it there and then

Follow the advice given in your duplicate post

https://community.o2.co.uk/t5/Discussions-Feedback/O2-where-is-my-phone/m-p/1780686#M137536