topic upgrade in Discussions & Feedback

upgrade

Claudia3 — Fri, 16 Aug 2024 10:26:40 GMT

O2 coustomer service is very poor coustomer service.

I want to upgrade my device but sometime call drop and sometime they,I need to call you back but nobody call me back.

In my I have never see this type of coustomer service.

Re: upgrade

jonsie — Fri, 16 Aug 2024 10:29:15 GMT

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

Re: upgrade

Claudia3 — Fri, 16 Aug 2024 10:30:31 GMT

I call every number but they say I need to call you back but nobody call me back.

Re: upgrade

Enlli — Fri, 16 Aug 2024 10:35:30 GMT

If that's the case either call into an O2 store or move to another network for you next contract

Re: upgrade

Claudia3 — Fri, 16 Aug 2024 10:38:01 GMT

I have a last question.

O2 never try to call back if the line drop

Re: upgrade

madasaf1sh — Fri, 16 Aug 2024 10:49:45 GMT

@Claudia3

It depends on which team you get through to as some will, some wont...

As @Enlli says pop into an o2 stoe oe move networks, you will get better service in store..

Re: upgrade

jonsie — Fri, 16 Aug 2024 10:52:39 GMT

Why not upgrade online?

Re: upgrade

Claudia3 — Fri, 16 Aug 2024 10:53:01 GMT

But I call the offical o2 number and they said I will call you back in 1minute and they not call me back

Re: upgrade

Claudia3 — Fri, 16 Aug 2024 10:54:25 GMT

I am unable to login in my o2 account because the code is not comming on my number.

Re: upgrade

Claudia3 — Fri, 16 Aug 2024 11:30:45 GMT

I have never see this type of rubbish coustomer service.

Re: upgrade

madasaf1sh — Fri, 16 Aug 2024 11:54:23 GMT

Well this isnt customer services, so whinging at us, will not make any difference... your best option is to go into a store as we have suggested, or use another phone or Skype and call on +44 800 081 0255

Although if you are struggling with network coverage get some PAYG sims to test coverage and then move networks...

Re: upgrade

Enlli — Fri, 16 Aug 2024 12:17:31 GMT

Well all of us answering here know how bad things have become. Hence suggesting a store when you speak with someone face to face

Re: upgrade

pgn — Sat, 17 Aug 2024 08:01:51 GMT

"coustomer" again, @madasaf1sh?

https://community.o2.co.uk/t5/Tech-Support/No-roaming-data-in-the-EU/m-p/1740594/highlight/true#M51608

Re: upgrade

Cleoriff — Sat, 17 Aug 2024 08:09:15 GMT

@pgn wrote:
"coustomer" again, @madasaf1sh?
https://community.o2.co.uk/t5/Tech-Support/No-roaming-data-in-the-EU/m-p/1740594/highlight/true#M51608

Mmmmm...and got the solution for recommending them @pgn 😂

Re: upgrade

pgn — Sat, 17 Aug 2024 19:28:16 GMT

Noticed that, @Cleoriff - but thought I'd chuck my 2p'orth in there anyway, just for good measure 🤣