Switch Up.. More like Switch Off and Rip Off

MitchelllCherry — Thu, 15 Aug 2024 18:31:07 GMT

When upgrading my phone in January, i was sold a contract under the premise that i can change my phone every 90 days. When i attempted to upgrade today i was refused on account of having multiple connections under my name. Nowhere does it state on my contract that there was a limit to the amount of connections i could have nor would that effect an upgrade. I have attempetd this both in a store and then again via the MyO2 App where I got the same error message.

I attempted to contact your customer service about this issue but they were incompetent and were unable to help other than simply asking me to wait another 3 months to try again... but im still going to have the same issue. Nowhere when i signed up did it mention a limit to the amount of connections i was allowed, nor that any connections above 8 would impact any future upgrades. All in all you're in Breach of Contract, and False advertising, something which I will be taking up with OfCom and Trading Standards.

Re: Switch Up.. More like Switch Off and Rip Off

Enlli — Thu, 15 Aug 2024 18:39:48 GMT

We are all customers here, nobody from O2 will read your post.

Not sure about trading standards but OFCOM only note complaints from individual customers

Re: Switch Up.. More like Switch Off and Rip Off

MI5 — Thu, 15 Aug 2024 18:48:40 GMT

@MitchelllCherry

You need to follow the complaints process and escalate to the Ombudsman if not resolved.

make a complaint

Customer Complaints Code

topic Re: Switch Up.. More like Switch Off and Rip Off in Discussions & Feedback

Switch Up.. More like Switch Off and Rip Off

Re: Switch Up.. More like Switch Off and Rip Off

Re: Switch Up.. More like Switch Off and Rip Off