topic Excellent service from Sam in Ballymena. Very impressed in Discussions & Feedback

Excellent service from Sam in Ballymena. Very impressed

CaroleKerr — Thu, 15 Aug 2024 15:41:44 GMT

Recently my contract for 8GB at £13.99 a month was up, and having looked through the O2 website I was disappointed with the offers available.

I popped into the O2 Tower Centre store in Ballymena to see if anyone could help, or if not I would cancel my contract. Sam was very helpful and knowledgeable - he was very honest about the deals available and even helped me to get a much better price for more data!

Having thought I’d have to go through all the hassle of changing provider and getting a new SIM, this is stellar service and has ensured my place as a loyal customer at O2 for a long time. If every representative could be as efficient and helpful, it would make my life a lot easier!

Re: Excellent service from Sam in Ballymena. Very impressed

TallTrees — Thu, 15 Aug 2024 15:55:31 GMT

How heartening @CaroleKerr

There are caring customer support members, and it is great that you have found the time to praise Sam.

I had a good experience in an O2 store ..

Happiness is a kind caring person.

Enjoy your phone and all it's services.

Take care 🙂 💕

Re: Excellent service from Sam in Ballymena. Very impressed

madasaf1sh — Thu, 15 Aug 2024 16:51:05 GMT

@Kei-M_O2

Can you feed this back to the store

Re: Excellent service from Sam in Ballymena. Very impressed

Kei-M_O2 — Fri, 16 Aug 2024 08:53:48 GMT

Thanks for your feedback @CaroleKerr, it's great to read about your experience 👍. I've managed to track down Sam and I'll pass on your comments.