topic Re: Refunds in Discussions & Feedback

Refunds

too1ie — Sat, 10 Aug 2024 13:49:08 GMT

Very clever tactic refunding by cheque. Who in their right mind is going to travel to their bank to pay in a cheque for £3.90 it would cost more in petrol than the refund is worth. Quite genius really send a cheque that will never get cashed. Why can't o2 just refund to account is it because it would actually be a financal lose because you would have to payout compared to uncashed cheques.

Re: Refunds

pgn — Sat, 10 Aug 2024 14:13:39 GMT

Rubbish. If you had an active direct debit, the refund would have gone there - advice on contract closure is to leave the DD active for at least 2 billing cycles, as an example.

If it was a refund requested in MyO2, there is a section for adding in a payment card in My O2, Wallet I think it is - the refund would have gone back to the card registered with O2 if your account is still active.

So perhaps look at why O2 took the only recourse - posting you a cheque.

And many banks allow you to scan a cheque on their mobile app if it is below a certain value, for deposit. Does your bank not offer that service? £3.90 would certainly qualify.

So no clever tactics really, remember this is VMO2 we are talking about, @too1ie.

Re: Refunds

Enlli — Sat, 10 Aug 2024 14:28:51 GMT

I still get the odd cheque. Just scan and pay in on my phone...simples

Re: Refunds

Bambino — Sat, 10 Aug 2024 14:42:59 GMT

@too1ie Most, or probably all banks have apps that you can use to make cheque deposits. See if yours does.

Re: Refunds

Cleoriff — Sat, 10 Aug 2024 19:45:28 GMT

My bank and building society allow me to scan a cheque.

However, via the My O2 app, I requested a refund of £400+ It was in my bank the following week.

Surprisingly, I had no communication from them at all. I just noticed it was in my bank and when I checked My O2, it was no longer there. Very impressed. 😂

Re: Refunds

MI5 — Sat, 10 Aug 2024 19:48:10 GMT

I just scan any cheques I get in my banking app.

Re: Refunds

jonsie — Sat, 10 Aug 2024 20:53:49 GMT

@MI5 wrote:
I just scan any cheques I get in my banking app.

Same here

Just had a nice cheque from my holiday insurance which took four days to clear

They told me to stay away from motorcycles 😂🤣

Re: Refunds

MI5 — Sat, 10 Aug 2024 20:56:56 GMT

Very wise 😎