topic Re: O2 fair usage policy in Discussions & Feedback

O2 fair usage policy

James-C-88 — Sun, 28 Jul 2024 21:06:27 GMT

April 5th this year i received a SMS from O2 telling me i breached o2 fair usage policy. Upon receiving this i called o2 and asked what i had done wrong. I was informed that they couldn’t see anything ok my account that could’ve breached the fair usage policy. I was later called that day and informed that the SMS was sent out to me in error.

since then O2 cancelled my apple watch contact May7th, and then cancelled my Iphone contract June 13. My account was then handed over to the fraud team.

last week the fraud team called me, and told me they couldn’t see why my account had been cancelled and that there wasn’t any fraud related activity on my account.
i initially raised a complaint May 7th and regarding the cancellation, and didnt hear back until 3 days ago, where the complaints team told me my contracts were cancelled because of the fair usage policy. I asked for evidence of what i’ve been accused off, and o2 have been unable to provide any.

ive escalated my complaint with ombudsman, im just wondering if anyone has ever been accused of this?

Re: O2 fair usage policy

Enlli — Sun, 28 Jul 2024 21:24:17 GMT

Have to admit I've not heard of it in my time here.

We will have to see what some of our more long term members have to say

Re: O2 fair usage policy

Oxonian — Mon, 29 Jul 2024 18:19:45 GMT

@James-C-88

A search of O2's website for "fair use" gives us one return :-

Roaming Fair Usage | Terms and Conditions | O2

https://www.o2.co.uk/termsandconditions/mobile/roamfairuse

Is that of any help ?

Re: O2 fair usage policy

James-C-88 — Mon, 29 Jul 2024 19:02:41 GMT

Yeah i’ve those terms and conditions, and I’ve definitely not breached or broken any of them

Re: O2 fair usage policy

Oxonian — Tue, 30 Jul 2024 17:58:38 GMT

I think @James-C-88 that it might be time to await the outcome of the Ombudsman's investigation ; not a lot of point in speculating further.

Please keep us updated on developments. 👍