topic Re: 4445 call scam? in Discussions & Feedback

4445 call scam?

Neoff — Sat, 27 Jul 2024 21:04:15 GMT

I called 4445 to activate a new SIM ( that hasn't been used since new for maybe 2-3 months). Trying to do this via my02 would not provide a top-up page for the SIM number.

All I wanted to do was add PAYG credit.

I ended up having a 30+ mins call during which the handler was convincing me to take a 12 month contract. It was increasingly confusing with talk of broadband fibre contracts. A 'verification' text was sent - but how do I know if this is legitimate?

I received a contract email during the call and began a credit check and direct debit setup. But looking at the email it was from noreply@s-email-o2.co.uk

I asked that this did not look like a legitimate O2 email but they would not explain this. Only saying you called us so you must know you're talking to O2.

So is noreply@s-email-o2.co.uk bogus or not?

How come calling 4445 - the customer service line stored on my SIM - seems to result in such a fishy call?

I'd appreciate an explanation of what was going on.

Re: 4445 call scam?

pgn — Sat, 27 Jul 2024 21:27:34 GMT

Virgin Media pressure sales tactic, common these days, sadly.

You need to do your first top-up using a voucher from a corner shop or similar - such outlets display this logo, or a "PayPoint logo:

will help you. Note also you top-up using the phone number assigned to the SIM, not the SIM's (long) serial number:

Note also you do not have to sign-on to use O2's web top-up:

https://myo2payg.o2.co.uk/webtopup/details?journey=guest&isIELessThan11=false#/ will take you straight there.

Good luck, @Neoff - assuming you resisted the VMO2 Pressure Sales technique 😎

Electronic proof of reading a contract comes into your e-mail, you have to open them and scan to the end to automatically let O2 know you have read the T&Cs/new contract terms, btw. Sounds like they may be legit, but usually only arrive when you have signed up to a new or upgrade contract, so be careful if that is not what you intended.

The address is genuine by the way - this from my most recent e-mail from O2:

Re: 4445 call scam?

jonsie — Sat, 27 Jul 2024 23:21:11 GMT

Seemingly the OP has agreed to a contract whether he wanted to or not

Re: 4445 call scam?

Neoff — Sun, 28 Jul 2024 06:42:02 GMT

But how come calling the customer service number on my O2 SIM , 4445, results in what appears to be a scam call? With an email containing O2 branded docs.

Re: 4445 call scam?

pgn — Sun, 28 Jul 2024 07:28:06 GMT

It is part of VMO2's pressure selling technique, I imagine the agent gets a bigger commission on the sale of a contract than on helping a PAYG customer with their actual query. You would, by all accounts, have been exposed to the same technique had you gone into an O2 Shop in person (with photo id) to get your PAYG SIM set up, @Neoff

A search of the forum here will reveal how commonplace the practice is since VM and O2 joined forces. You called O2, as the agent pointed out to you, so no scam, just some very direct pressure selling.

Re: 4445 call scam?

madasaf1sh — Sun, 28 Jul 2024 07:29:57 GMT

@Neoff

It isnt a scam call, its just PAYG CS Agents been incentivised to upsell PAYG customers to Pay Monthly contracts, and I can imagine the incentives are quite good..

And if you got contract documents you have signed up to a contract...

Also o2 dont want PAYG customers anymore..

Re: 4445 call scam?

Neoff — Sun, 28 Jul 2024 07:33:57 GMT

If the email URL is genuine that is incredibly poor cybersec. No way for me to confirm it is authentic.

Re: 4445 call scam?

Neoff — Sun, 28 Jul 2024 07:35:09 GMT

Went into a shop and they replaced the SIM. Sorted in under 5 mins. The old SIM was locked due to lack of use, my ignorance.

Re: 4445 call scam?

pgn — Sun, 28 Jul 2024 08:08:53 GMT

Well done, problem sorted, top-up advice in my earlier reply still holds good. Success, after a fashion, @Neoff - and O2s lax (!) approach to cybersec will probably never change, their interest lies in getting every £ they can from unsuspecting customers - Caveat Emptor!

Re: 4445 call scam?

Enlli — Sun, 28 Jul 2024 08:31:31 GMT

@Neoff

Just check you don't get a contract SIM in the post. Some of us still have the suspicion you have been signed up to a contract

Re: 4445 call scam?

madasaf1sh — Sun, 28 Jul 2024 13:20:57 GMT

@Neoff

Just to confirm that the checks on the domain using publicly available information, the domain belongs to Telefonica aka o2 and is hosted in AWS and probably uses SES.

If you want to confirm details then you need to actually speak to o2 and not ask on a Customer to Customer community - they could have been called on 0344 809 0222 which is linked to on everypage of the o2 website.

And in my professional view nothing to do with cybersecurity, its just a way to keep customer data away from corporate mail infrastructure, and a lot of companies do this nowadays, I have forced the company I work for to do this..

Re: 4445 call scam?

Neoff — Sun, 28 Jul 2024 16:50:55 GMT

I expect a SIM will arrive. I'll be cancelling under remote selling law as it gives 14 days to cancel. Anyway they haven't been able to setup a direct debit.

Re: 4445 call scam?

Oxonian — Sun, 28 Jul 2024 17:09:58 GMT

Please do not think @Neoff that the absence of a direct debit absolves you of responsibility. If you have signed-up to a contract, O2 will look to collect whatever you owe under it. And that will include tarnishing your credit score and selling perceived debts to a Debt Collection Agency. O2 are ruthless so you do not want to get on the wrong wide of them.

Hence, it is important that you cancel the contract under whatever legal redress is available to you. 👍

Re: 4445 call scam?

MI5 — Sun, 28 Jul 2024 17:23:25 GMT

@Neoff

Cancellation rights here https://www.o2.co.uk/help/device-and-sim-support/returning-your-device