£1500 refund owed - 02 AGREED TO PAY AND SO FAR DESPITE ENDLESS PROMISES NOTHING

clairecater — Thu, 18 Jul 2024 19:17:57 GMT

02 owe me over £1500 - which they have agreed to refund - but failed to actually refund me despite telling me it will be in my account in 10 days. I have been told this countless times over the last 4 months, and the stress is terrible.

I am told:

1. We need to refund to your card - we go through the process - nothing.
2. We need to set up a DD so we can refund to your account - I do it and nothing.
3. Sorry - a supervisor did not sign it off. We have to do the process again with supervisor sign off.

These same excuses and actions are repeated on a loop every time I call, and I am told to wait 10 days. They go back to the beginning and when I say it didn't work last time - they respond with - the Credit Management Team have told us we should take this action.

This has gone on for 4 months and I have been chasing relentlessly.

The stress and the hours wasted on calls is a disgrace. There is no point me calling the Business Accounts Team - they are the people telling me this.

Who can help?

Re: £1500 refund owed - 02 AGREED TO PAY AND SO FAR DESPITE ENDLESS PROMISES NOTHING

madasaf1sh — Thu, 18 Jul 2024 19:24:10 GMT

@clairecater

No one on this community of customers like you, and there is no o2 support on here..

You will need to speak to o2 or follow the complaints process https://o2.co.uk/how-to-complain

topic £1500 refund owed - 02 AGREED TO PAY AND SO FAR DESPITE ENDLESS PROMISES NOTHING in Discussions & Feedback

£1500 refund owed - 02 AGREED TO PAY AND SO FAR DESPITE ENDLESS PROMISES NOTHING

Re: £1500 refund owed - 02 AGREED TO PAY AND SO FAR DESPITE ENDLESS PROMISES NOTHING