topic Re: really annoyed with O2 in Discussions & Feedback

really annoyed with O2 my complaint hasn't even been acknowledged

danwill183 — Thu, 18 Jul 2024 11:40:49 GMT

I have raised a complaint via email to the CEO directly, the CEO office and the O2 complaints email and no one is answering me

lutz.schueler@virginmedia.co.uk
CEO's_office@O2.com
complaintreviewservice@o2.com

Re: really annoyed with O2

madasaf1sh — Thu, 18 Jul 2024 11:30:08 GMT

@danwill183

It can take upto 8 weeks for the complaint to be dealt with, and if you have emailed both you will have made a rod for your own back.

You just need to be patient sorry..

Re: really annoyed with O2

danwill183 — Thu, 18 Jul 2024 11:34:52 GMT

that is correct, but they first need to make initial contact with the customer to make sure they have the correct information to carry out the investigation and then it can take up to 8 weeks

Re: really annoyed with O2

Enlli — Thu, 18 Jul 2024 11:46:49 GMT

Well, there is absolutely nothing we can do here as a customer to customer Community.

Most of us know what O2 say and what they do can be different at times.

Re: really annoyed with O2

madasaf1sh — Thu, 18 Jul 2024 12:30:13 GMT

To be fair @danwill183 you should be providing all the detail that they need in the initial email, and o2 should then contact you by email to say they have it....

CEO office doesnt exist anymore (i know the email address that is used and that aint it), Lutz never replied or cares to be honest even on X )

But that is moot as there is SFA that anyone on this community can do, and you will just have to keep on with them

Re: really annoyed with O2

danwill183 — Thu, 18 Jul 2024 12:37:46 GMT

Or just move provider and get away from O2, as I am still within my cooling off period

Re: really annoyed with O2 my complaint hasn't even been acknowledged

madasaf1sh — Thu, 18 Jul 2024 12:44:40 GMT

@danwill183

Just cancel and move then .. you will need to contact o2 and all the details are here https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

Re: really annoyed with O2

Enlli — Thu, 18 Jul 2024 12:44:57 GMT

@danwill183 wrote:
Or just move provider and get away from O2, as I am still within my cooling off period

Probably for the best

Re: really annoyed with O2 my complaint hasn't even been acknowledged

Cybrsloth92 — Mon, 29 Jul 2024 13:26:58 GMT

6 months mines ongoing went to ombudsman and o2 haven't even actioned ombudsman's orders

Re: really annoyed with O2 my complaint hasn't even been acknowledged

Oxonian — Mon, 29 Jul 2024 19:40:37 GMT

@Cybrsloth92 wrote:
6 months mines ongoing went to ombudsman and o2 haven't even actioned ombudsman's orders

And I have already made a suggestion for you @Cybrsloth92 on another thread in the last twenty minutes. 👍

Re: really annoyed with O2 my complaint hasn't even been acknowledged

Windybuffs — Fri, 23 Aug 2024 10:38:16 GMT

Hi,

I raised my complaint with O2 on 8th July, via email, and apart from a reply asking for my phone number, I have had no responses, despite asking for an update a couple of times. So I logged the same complaint via the Resolver website on 8th August, so that I can follow the correct process in order to raise it with the Ombudsman, as the earlier posts suggest that's the likely outcome I can expect.

I have asked for an update via Resolver a couple of times, and of course, no response. Sad really, as I have been with O2 for 30+ years, and until the last 12 months, I never had any problems with them.

I intend to change provider when my contract ends next March, because this organisation has lost the plot, and sometimes, all we can do is vote with our feet 😊

If I end up in the same position as @Cybrsloth92, hopefully I can come back here and ask for some suggestions about what to do then.

Re: really annoyed with O2 my complaint hasn't even been acknowledged

madasaf1sh — Fri, 23 Aug 2024 10:52:46 GMT

I raised mine in June and it still aint fixed... and am the same @Windybuffs been with o2 for god knows how long and it seems the migration to 360 has caused issues on my account and many others..

Good Luck...