topic Re: Migration issues in Discussions & Feedback

Migration issues

Davidbar — Wed, 17 Jul 2024 09:23:46 GMT

Hi, hope someone can help me after many frustrating calls to 02 and many broken promises, have a pay as you go sim and a contract sim, want to migrate pay as you go number to contract sim, got disconnected and reconnected, complaints made but still nothing done. Please help sort this very frustrating issue

Re: Migration issues

gmarkj — Wed, 17 Jul 2024 09:35:50 GMT

This is a customer community @Davidbar so we can only sympathise and suggest trying the social media team.

Links to all of o2's presence on the different platforms is in the guide below.

Re: Migration issues

Oxonian — Wed, 17 Jul 2024 19:10:21 GMT

@Davidbar

The suggestion made by @gmarkj might work, but do not be surprised if you do not get very far.

As you will have an open complaint flagged on your record, you are likely to find that other O2 teams are either unwilling or unable to engage with you until the complaints' team finalise their investigation and issue their conclusion. 👍