topic Re: Service and billing in Discussions & Feedback

Service and billing

LouF — Mon, 08 Jul 2024 07:43:51 GMT

I have had no network coverage for weeks. Finally spoke to a customer assistant who promised a reduction for the duration of the issues. Just received normal bill over the last few days. Feeling really frustrated with the customer service and the level (lack of) of service I'm actually getting)

Re: Service and billing

madasaf1sh — Mon, 08 Jul 2024 07:47:18 GMT

@LouF

There is nothing anyone on this customer to customer community can do, but empathise with you. But you are lucky to even get an offer for a reduction, as the T&C's dont guarantee coverage or service availability.

The only thing you can do is call o2 back and hope someone has put notes in the system for you.

Re: Service and billing

japitts — Mon, 08 Jul 2024 07:49:17 GMT

@LouF wrote:
I have had no network coverage for weeks.

Is this in one specific location? Or more generalised?

Re: Service and billing

Oxonian — Mon, 08 Jul 2024 17:56:49 GMT

@LouF

You might find these helpful :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network